Customer Engagement Executive Full Time

Job description:

Job Title: Customer Engagement Executive – Voice Process & Non Voice Process

Company: Servionyx Systems Pvt Ltd

Website : www.servionyx.in Location: Remote / Work From Home

About Servionyx

Servionyx is a growing service-driven organization focused on delivering high-quality customer support and operational excellence. We specialize in providing reliable, scalable, and customer-centric solutions across industries, ensuring seamless user experiences and business growth.

Payment

Based on the number of hours worked per day the monthly payout will be calculated and paid accordingly. The Per Hour Pay is INR 100

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives (Voice Process). The role involves handling inbound calls, resolving customer queries, and delivering a high standard of service while maintaining professionalism and empathy.

This is an excellent opportunity for freshers and early-career professionals looking to build a career in customer service and operations.

Key Responsibilities

• Handle inbound customer calls in a professional and courteous manner
• Understand customer concerns and provide accurate, timely resolutions
• Maintain high levels of customer satisfaction through effective communication
• Document customer interactions and update records in the system
• Follow standard operating procedures (SOPs) and call handling guidelines
• Escalate unresolved issues to the appropriate team when required
• Meet individual and team performance targets (quality, productivity, TAT)
• Ensure compliance with company policies and data security standards

Eligibility Criteria

• Experience in customer service / call center (Freshers can apply)
• Minimum qualification: Undergraduate / Graduate in any discipline
• Strong verbal communication skills in English (additional languages are a plus)
• Basic computer knowledge and typing skills
• Willingness to work in rotational & Night shifts

Eligibility & Required Skills

• Excellent communication and listening skills
• Customer-centric mindset with empathy and patience
• Problem-solving and decision-making ability
• Ability to handle pressure and manage multiple queries
• Positive attitude and willingness to learn.
• Quiet and dedicated workspace

Mandatory System Requirements (Work From Home Setup)

• A wired USB headset
• Intel i5 Processor (Mandatory)
• High-speed wired internet (Eathernet cable) connection (No Wi-Fi).
• Minimum 40 Mbps download and 20 Mbps upload speed
• Laptop/Desktop with minimum 8GB RAM
• Windows 11 OS

Pay: ₹100.00 per hour

Benefits:

• Flexible schedule

Work Location: Remote