Customer Experience Analytics Manager Full Time

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Position Requirements

• Minimum of 10 years of hands-on experience in Customer Analytics, B2B marketing or Sales analytics project
• Program management experience, preferably with marketing and Sales analytics and automation platforms.
• Degree in Engineering, Statistics, Mathematics with an additional marketing qualification
• Hands-on experience in B2B sales is desired; Experience in working on CRM platforms such as Dynamics 365 will be an added advantage
• Exposure to external data bases is preferred.
• Knowledge of SAS, R, Python and ML will be an added advantage
• Ability to effectively convert business problems into pragmatic analytics solution is a must.
• Ability to build and collaborate with broad network of entities including development teams, IT, regional and worldwide teams with strong communication, project management with collaborative style.
• Spoken and written English must be exemplary.

Key Responsibilities

• Manage features, functionality and scope of one or more proprietary Customer Engagement analytics platforms
• Provide advice and guidance on future enhancements to the proprietary logics insights as well as new developments
• Work with the executive sponsor, development teams and Marketing and Sales to plan, develop, test and release periodic updates
• Build and leverage relationships with external marketing technology, data base and platforms vendors to enhance the effectiveness of proprietary tools
• Requirement gathering and formulation of business logic to provide solutions.
• Evangelize the capabilities of the tools among internal teams and departments
• Manage the operationalization of the tools available insights in identified regions and across integrations with other tools
• Ensure constant uptime of the tool by working with IT, analytics and regional teams
• Ensure data from multiple internal functions like sales, marketing, product customer experience in the tools are complete and up to date
• Work with external vendors to evaluate, negotiate and source fresh and updated data for future enhancements
• Mine the data and develop additional insights leveraging the internal and external data while considering user requirements and feedback

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.