Department: Sales / Marketing
Location: India
Description
Responsible for providing technical support and service for our submersible pumps and motors. The ideal candidate will have a strong background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities.
Key Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Technical Support: Provide technical assistance to customers, distributors, and field service technicians via phone, email, or on-site visits.
2. Troubleshooting: Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair.
3. Service and Repair: Perform on-site service and repair of submersible pumps and motors, including installation, commissioning, and maintenance.
4. Training and Development: Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair.
5. Documentation: Maintain accurate records of technical support, service, and repair activities.
6. Collaboration: Work closely with sales, manufacturing, and R&D teams to resolve customer issues and improve product performance.
7. Continuous Improvement: Identify areas for product improvement and provide feedback to the R&D team.
Skills, Knowledge and Expertise
Skills and Abilities.
Education and Experience
#FEIndia
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