Customer Service Executive (North Region)- Leviat Full Time

City: Mumbai

Req ID: 517463

Job Type: Full Time

Workplace Type: Onsite

Seniority Level: Mid-Senior Level

At Leviat, you can build a future with a lasting legacy

Help us make great architecture possible. Responsibly and sustainably. For everyone, and with everyone. Because we’re one rich, vibrant global network of insight and expertise with c.3,000 people at c.60 locations globally, we are a global leader in connecting, fixing, lifting and anchoring technology for the construction industry

Own where your ambition can take you. You’re free to explore and to specialise, so make the most of the opportunity. Whatever you want to do, you’ll have the full support of a global business.

Learn more about our our business and range of trusted product brands here (www.leviat.com).

CRH is the leading provider of building materials solutions that build, connect and improve our world. Employing c.75,800 people at c.3,160 locations in 29 countries, CRH has market leadership positions in both North America and in Europe.

Without you noticing our products, we are everywhere you live, work, and relax.

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.

Learn more about us through the following Link.

PURPOSE OF THE ROLE

• The Customer Service Executive is responsible for supporting the Sales Team to ensure that customers are well assisted and all enquiries are responded in timely manner.

Key Tasks And Responsibilities

• Main focus and priority on internal clients (other entities within Leviat group) include the clients / companies within CRH and clients from other countries;
• Responsible for monitoring and maintaining assigned Accounts records for Customer calls, account adjustments;
• Up selling – actively promote associate products when responding to customers enquiry;
• Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements;
• Processing Customers Order accurately and timely i.e. generating Sales Order, Delivery Order, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule;
• Communicate and follow up effectively with sales department and both internal and external customers i.e. customer accounts on a timely basis, updating customer on delivery schedule.
• Support the Sales Team to ensure that customers are well assisted and all enquiries are responded in timely manner. Handling all customer complaints and addressing the same instantly;
• Customer Database Management registering new customer, update customer information;
• Customer Logistics Management: Project Logistics starting with opening LC, all commercial formalities as per the customer Purchase Order for the product underlined and co-ordinate with Purchase, Logistics team for effective and timely deliveries to their warehouse| Construction Site;
• Record progress of all enquiries and translate into a monthly report, future predicted sales and other reports as directed by sales & marketing manager. Prepares reports by collecting, analysing, and summarizing information;
• Ensure an efficient tracking system of all the sales related reports;
• Up-keep of clients database and update and maintain proper filing system to ensure documents are traceable in an efficient manner.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• It is not possible to enumerate all duties, but your scope covers all Customer Service related responsibilities. Your duties will also extend to other departments as and when required.
• The management reserves the right to alter and/or assign further duties from time to time which are not computed in this job description.

KEY STAKEHOLDERS

• Department Head
• All Leviat team members.
• Both Internal and external stakeholders

KEY LEADERSHIP COMPETENCIES

• Great attitude who embraces every situation with enthusiasm and a Customer-centric approach.
• Excellent organisational skills and ability to effectively prioritise.
• Building Collaborative teams / relationships.
• Interpersonal Awareness / display compassion and empathy.
• Effective collaborator in diverse, multi-cultural teams.
• Strives towards continuous improvement
• Nurture a positive working environment.

Key Functional Competencies And Relevant Experience

• Posses a Bachelor Degree or equivalent with related studies in Business Studies/ Administration/ Marketing or equivalent.
• Sufficient working experience in customer service and related field.
• Exposure to Multinational Culture | Work-environment.
• The ability to communicate confidently – both verbal and written in English.
• Good sound knowledge of CRM, ability to analyze data and prepare functional reports.
• Committed and have displayed a sense of urgency to respond to customers.
• Goal oriented, analytical, self-motivated, confident, proactive, and initiative. The ability to be flexible, decisive, and quick-thinking.
• Committed, responsible, multitask and able to work under stress.
• High level of integrity and able to maintain confidentiality of sensitive information.
• Resonate with Leviat Values including safety aspects.

What we offer?

• We are a global business, looking to attract and retain the best talent
• A culture that values opportunity for growth, development and internal promotion
• Highly competitive base pay
• Pension contribution
• Hybrid and flexible working dependent on your role
• A range of other benefits, specific to your role and depending on where in the world you join us i.e. health care, medical insurance, discounted shopping
• Ongoing personal learning and development support

Leviat is an equal opportunities employer. We are commited to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal. We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.