Customer Service Executive Full Time

Company Description

Tata Capital Limited, a subsidiary of Tata Sons Limited, is a leading financial services company registered with the Reserve Bank of India as a Core Investment Company. Operating under the Tata Capital brand, the company and its subsidiaries provide fund and fee-based financial services to retail, corporate, and institutional customers. Tata Capital serves diverse financial needs in areas such as Commercial Finance, Infrastructure Finance, Cleantech Finance, Wealth Management, Consumer Loans, and the distribution of Tata Cards. With a vast network of over 500 branches across India, Tata Capital is renowned for its customer-centric and trusted approach to financial solutions.

Role Description

This is a full-time, on-site role for a Customer Service Executive based in the Greater Ahmedabad Area. Responsibilities include addressing customer inquiries, managing service requests, driving customer satisfaction, resolving complaints effectively, and ensuring a consistent and positive customer experience. Additional duties may involve supporting customer retention efforts and collaborating with internal teams to enhance service delivery.

Qualifications

• Strong Interpersonal Skills and the ability to build lasting customer relationships
• Experience in Customer Service, Customer Support, and Customer Satisfaction enhancement
• Proficiency in Customer Service Management and the ability to handle escalations effectively
• Exceptional verbal and written communication skills
• Ability to manage time effectively and prioritize tasks in a dynamic environment
• Knowledge of financial services and products is an advantage
• Bachelor’s degree or equivalent expertise in a related field