Customer Support and Operational executive Full Time

We are a rapidly growing international online tutoring company serving students across the UK and USA. We are looking for a proactive, sharp, and empathetic Operations Executive to join our team. This is a dual-impact role where you will manage real-time support for our global community and contribute to the academic success of our students through creative content development.

The Role

As an Operations Executive, you will be the heartbeat of our daily sessions. You’ll ensure that parents, students, and tutors have a flawless experience while maintaining the high quality of our educational materials.

Key Responsibilities:

• Omnichannel Support: Manage live chat inquiries from parents and tutors, ensuring every session runs smoothly and concerns are resolved instantly.
• Content Development: Design and curate high-quality educational materials, including worksheets, test papers, and interactive quizzes.
• Operational Excellence: Monitor ongoing sessions to ensure tutoring standards are met and logistical hurdles are cleared.

What We’re Looking For

• Communication Mastery: Exceptional written English with the ability to convey empathy, clarity, and professionalism.
• EdTech Savvy: Prior experience or a deep understanding of the online tutoring landscape.
• The “Support” Mindset: A background in customer service where you’ve proven you can stay calm and polite under pressure.
• Detail-Oriented: A sharp eye for detail—whether it’s proofreading a quiz or managing a scheduling conflict.

Shift Schedule (IST)

Please note: This role follows a night-shift schedule to align with our Western markets.

• Monday – Friday: 8:00 PM – 5:00 AM
• Saturday: 3:00 PM – 12:00 AM
• Sunday: Off

Why Join Us?

• Immediate Hiring: We value talent and move fast. If you’re the right fit, you can start right away.
• Global Exposure: Work directly with clients and educators in the UK and USA.
• Impact: Help shape the learning journey of thousands of students worldwide.

What we require from you:

Please send us the following documents with detail email:

• Your CV – including your full experience and qualifications.
• A short email – explaining your current status (whether you are working or actively looking for a job) and your availability.
• A Maths worksheet – based on GCSE (England) curriculum, including:
• Differentiation
• Integration
• Graph-based questions

For the worksheet format, please follow the template available on our website:
www.shreersctutors.com → Worksheet Page

You can also refer to this example:
https://www.shreersctutors.com/study-material/worksheets/gcse/maths/algebra/algebraic+fractions

The worksheet must be created in the same template and include our logo and website link.

Please send email along with your cv and worksheet to: [email protected] as soon as possible.

We will review your email submission, and if your CV, current status email, and worksheet meet our standards (accurate, high-quality, and well-presented), you will be shortlisted for the interview round.

IMP: As an education service working closely with children and parents, we place great importance on professional, clear, and respectful communication. We value kindness, understanding, and passion in every interaction. The way you write your emails and messages is extremely important to us. Candidates who demonstrate a high level of professionalism and a considerate tone throughout the hiring process will be given preference.

Ready to jump in? If you have the skills and the drive to excel in a fast-paced EdTech environment, we want to hear from you. Apply today for an immediate interview!

Job Type: Full-time

Pay: ₹18,000.00 – ₹20,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: Remote