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Full job description
About Us: Scrubsy is India’s #1 foam-based household cleaner – trusted by thousands of families for kitchen, bathroom, footwear, and all-purpose cleaning. We’re a fast growing D2C brand under BoldChem Sciences Pvt. Ltd., scaling rapidly across Amazon, our own website, and quick commerce platforms. We move fast, we care deeply about quality, and we’re building the team that is passionate!
Brief: As Customer Support Executive, you are the first and most frequent touchpoint a Scrubsy customer will have. You will handle all written customer interactions with speed, warmth and accuracy. You are not just resolving queries; you are shaping how customers feel about the brand every single day.
Key Responsibilities:
- Manage written communications across various communication channels
- Respond to customers interactions with accuracy, warmth, and a consistent brand voice
- Identify interactions that needs escalation – and flag it
- Ensure every customer leaves the conversation feeling heard and helped
- Coordinate with various stakeholders for order-level queries where needed
- Monitor and report any unusual spikes in complaints or review patterms
What We Are Looking For
Mandatory Requirement
- 1 to 5 years of customer support
- Hands -on experience using Customer Support tools
- Exceptional written communication skills
- Proficiency in Google Workspace and Microsoft Office
- Ability to manage multiple priorities simultaneously
- Detail oriented
Additional Requirement
- Prior experience in D2C, e-commerce or startup
- Exposure to quick commerce platforms
- Experience with various written communication channels
- AI Adaptability
Who You Are
Empathetic– you genuinely want to help customers
Reliable – you show up without it being a mandate
Resilient – complaint queues and angry customers don’t rattle you
Curious – you notice patterns in what customers are saying and speak up about them
Job Type: Full-time
Pay: ₹300,000.00 – ₹480,000.00 per year
Work Location: In person
