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As a Customer Support Executive at Invictus Global Tech, you will be at the forefront of our mission to provide exceptional service to our clients. Your role will involve interacting with customers to address inquiries, resolve issues, and ensure a seamless experience.
Key Responsibilities
- Provide timely and accurate responses to customer inquiries via phone, email, and chat
- Assist customers with product information, troubleshooting, and order processing
- Escalate complex issues to the appropriate department for resolution
- Maintain a high level of professionalism and customer service at all times
- Proactively identify trends in customer feedback to improve overall satisfaction
- Collaborate with cross-functional teams to ensure a cohesive approach to customer support
- Continuously develop knowledge of products and services to better assist customers
If you are a highly motivated individual with excellent English proficiency (spoken), strong communication skills, and a passion for helping others, we invite you to join our dynamic team at Invictus Global Tech. Take the next step in your career and make a meaningful impact on our customers’ experience. Apply now!
About Company: Invictus Global Tech is a Chennai-based digital marketing agency founded in 2023, specializing in social media management, performance marketing, and web development. We’ve executed 500+ Meta Ad campaigns across 20+ industries and helped brands achieve 5x return on ad spend through data-driven strategies. Our team has generated over 5,000 quality leads in just 3 months, boosted engagement by 150% in 30 days, and scaled ad budgets from 30K to 1L/month while maintaining strong ROI. We work closely with clients to drive growth through creative, targeted digital solutions.