Log In
Sign Up
Summary Position Summary CXO – End User Support A person having high aspirations and passion to provide Technology support to accomplish their vision in Deloitte. CXO is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with a wide variety of people in a dynamic, fast-paced environment, which provides services in a professional manner, through email, phone, in person (Walk-in Customers). You need to be a highly motivated team player with the skills and ability to manage ambiguity.
Work you’ll do
- Deliver world-class customer service to every customer visiting the CXO Walk-Up.
- Provide hardware and application support , including asset management and tracking for firm hardware and software, in alignment with established processes.
- Install, image, and configure firm-standard builds on laptops and desktops (Windows), as well as Macs and Chromebooks.
- Serve as a point of contact for external customers and vendors, as needed.
- Execute manager-directed technology initiatives , including implementing new tools and capabilities under the direction of immediate supervisors.
- Provide 24/7 support in accordance with CXO service level agreements (SLAs).
- Deploy and support mobile devices , including user guidance and recommendations, activations, account changes, configuration, testing, troubleshooting, and issue resolution.
- Build strong relationships with business users at all levels by promoting CXO services, understanding business needs, owing up issues through resolution, and sharing relevant technology updates.
- Follow and reinforce standard processes and controls by documenting issues and resolutions in knowledge bases, and service desk tickets; meeting service level targets (SLTs) through accurate service/asset records, data retention, and PC compliance activities; and performing password resets.
- Support and train users on audio/visual (A/V) and conferencing technology , including projectors and video conferencing systems, with daily checks and event start-up support (including television/cable systems where applicable).
- Provide onsite “hands and feet” support for infrastructure teams (LAN, WAN, and telephony) when local support is required.
- Stay current on emerging and upcoming technologies , proactively evaluating their relevance and potential impact.
- Assess existing processes end-to-end to identify gaps, inefficiencies, and opportunities for continuous improvement.
- Apply innovative, solution-oriented thinking to redesign workflows and propose practical, scalable enhancements that improve outcomes and customer experience.
The team
CXO team is proud to be part of Deloitte’s Technology Services spread across Hyderabad, Mumbai, Bengaluru, Delhi, Pune, Kolkata and Chennai. This team is responsible for accomplishing various Technology support tasks at the CXO walk-up to deliver world class technology support. This team takes care of new hire laptop setup, End of Lease activity, PDA support, Printer support & VC support at local offices.
Qualifications
Required:
- B. Tech, BE & EngineeringGraduates
- Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point, Teams), Zoom, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.
Preferred:
- ITIL –Certification
- Microsoft MCSE, A+, CCNA –Preferable
- A / N+ Certification aplus
- Industry certifications such as Dell or HP aplus
- Basic knowledge of overall network/systemssecurity
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 353303