Delivery Coordinator Full Time

Vehicle Delivery Management

• Coordinate daily vehicle delivery schedules with the sales team.
• Ensure vehicles are cleaned, inspected, and ready before delivery.
• Verify vehicle readiness, including PDI (Pre-Delivery Inspection) completion.
• Coordinate with stockyard and service departments for vehicle preparation.

Documentation & Compliance

• Verify customer documents required for registration and delivery.
• Ensure all sales, insurance, finance, and registration documents are completed accurately.
• Maintain delivery files and records as per company standards.
• Ensure compliance with dealership and manufacturer guidelines.

Customer Coordination

• Contact customers and confirm delivery dates and timings.
• Explain vehicle features, warranty details, service schedules, and maintenance requirements during delivery.
• Address customer queries and concerns professionally.
• Ensure a memorable and positive customer delivery experience.

Internal Coordination

• Coordinate with Sales, Accounts, Insurance, RTO, Accessories, and Service departments.
• Follow up on pending approvals and documentation to avoid delivery delays.
• Ensure accessories and additional customer requirements are fitted before delivery.

Delivery Event Management

• Arrange vehicle delivery ceremonies and customer handovers.
• Ensure photographs and customer feedback are collected during delivery.
• Support dealership promotional delivery activities and events.

Reporting & MIS

• Maintain delivery reports and daily delivery trackers.
• Update delivery status in DMS/CRM systems.
• Submit periodic reports to management regarding vehicle deliveries and pending cases.

Qualifications

• Any Graduate / Diploma.
• Basic computer knowledge (MS Office, Excel, DMS/CRM software).
• Good communication and customer handling skills.

Experience

• 1–3 years of experience in automobile dealership operations, sales coordination, or customer service.
• Freshers with good communication skills may also be considered.

Required Skills

• Customer relationship management.
• Coordination and multitasking abilities.
• Documentation and record-keeping skills.
• Time management and organizational skills.
• Attention to detail.
• Good verbal and written communication.

Pay: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Work Location: In person