Deputy General Manager – Spare Parts Management Full Time

Role Overview:

Lead end-to-end spare parts operations including procurement, inventory planning, distribution, reverse logistics, repair management, and scrap control. Ensure optimum parts availability, strong OEM/vendor performance, inventory efficiency, and seamless support to service operations while driving cost optimization and process governance.

Key Responsibilities:

1. Spare Parts Planning & Inventory Management

• Drive spare parts planning and inventory strategy across all service locations.
• Ensure optimum stock availability while controlling excess and obsolete inventory.
• Monitor consumption trends, forecasting accuracy, and replenishment planning.
• Improve inventory turnover and working capital efficiency.

2. Master Data & System Management

• Oversee spare part code creation and governance.
• Ensure standardization of part descriptions, classifications, and OEM mappings.
• Maintain accuracy of master data and eliminate duplication/errors.
• Strengthen system controls and reporting visibility.

3. Procurement & Vendor Management

• Manage procurement of OEM and alternate spare parts.
• Negotiate pricing, lead times, SLAs, and supply commitments with vendors.
• Monitor vendor performance against defined KPIs.
• Develop alternate sourcing options for critical and EOL parts.

4. Distribution & Supply Chain Operations

• Ensure timely availability and distribution of spare parts to service centers.
• Improve supply chain responsiveness and dispatch efficiency.
• Ensure adherence to service delivery SLAs.

5. Reverse Logistics & Warranty Operations

• Manage reverse logistics for defective parts as per OEM guidelines.
• Oversee collection, segregation, inspection, and movement of defective parts.
• Ensure compliance with warranty and return processes.
• Reduce turnaround time for reverse logistics operations.

6. Repair & Refurbishment Management

• Lead L4 repair operations for high-value and critical spare parts.
• Improve repair recovery rates and reduce replacement costs.
• Ensure availability of repaired EOL parts for service support.
• Monitor repair quality, cost, and turnaround time.

7. Scrap & Disposal Management

• Oversee scrapping and disposal of non-repairable parts.
• Ensure compliance with audit and regulatory requirements.
• Maximize scrap recovery value wherever feasible.
• Maintain proper documentation and process controls.

8. Team & Stakeholder Management

• Lead and mentor spare parts and supply chain teams.
• Coordinate with OEMs, procurement, service operations, and finance teams.
• Drive operational reviews and continuous improvement initiatives.