Deputy Manager – Information Technology Full Time

Accountabilities and KPIs (8-10 key activities / decisions for which this role is accountable )

No.

Key Accountabilities

Supporting the business in planning, Implementation, Maintenance and enhancements to IT-infrastructure.

Digital Security Operations & Risk management

Close collaboration with user department & vendors to resolve all IT issues for overall improvement of Services.

IT budget planning and preparation, close monitoring and analysis of budget through maintenance and updating of variance reports and detailed analytical presentations.

Seamless end to end IT support to internal and external customers.

Implementation of ISO27001 standards. Review of all the policies, procedures and documents as per ISO27001 standard

Contract management with Vendors. Renewal and negotiation of the contracts. SLA needs to be defined for each contractor with strict adherence to same.

Involvement and support for team engagement & collaborative workplace initiatives at the site level

IT-Infra support & service delivery along with Asset management

10

End user support with incident management

11

Network & server management with monitoring

12

IT Project Solution Designing & Implementation

13

Managing IT budget with SAP Operation

14

Keep abreast with the latest developments in the IT field

Competencies

Competencies

Proficiency Level (1-4)

• Behavioral Competencies

Strategic Orientation

• Connect the dots, visualize the big picture, and recognize long term implications of today’s actions while making decisions
• Understand organization dynamics / industry trends / financial data and translates this knowledge to articulate business strategies
• Integrate the interests of the environment, society and communities in one’s actions, decisions and business strategies

1

Entrepreneurial Mind-Set

• Take initiative to spot medium and short term business opportunities and capitalize on them by taking actions with speed and agility
• Be comfortable in ambiguous situations, present oneself with conviction and poise, and recover from setbacks with increased energy

1

Stake Holder Partnering

• Cultivate and leverage formal and informal networks and enduring relationships with stakeholders through respect, trust, and empathy
• Build strong relationships with existing and potential customers, discover customer needs, take ownership for customer issues and strive to deliver superior customer experience by taking continuous feedback

1

Outcome Orientation

• Execute tasks efficiently and safely through effective time management, planning, process efficiency and product/service quality
• Analytically review risks / problems/ issues by assessing their potential impact and developing robust contingency plans
• Act as a custodian of the organization by taking complete ownership of goals / desired outcomes

1

Transformation Mind-Set

• Continuously update one’s knowledge and skills in line with changing business dynamics and operating mechanisms, and apply the learning to perform in new or changing contexts
• Challenge status quo, create a business case for change, align stakeholders and manage challenges of an uncertain environment

1

Innovation Focus

• Leverage technology to win in the market
• Build an agile organization (i.e. fluid structure, nimble processes) which responds rapidly to business challenges and market demands

1

Team Orientation

• Inspire a common vision by fostering teamwork, participate actively in the accomplishment of team objectives, and lead from the front by ‘walking the talk’
• Encourage differences in opinion and deal appropriately with conflict

1

Employee Development

• Unlock and channel the potential of employees, provide timely feedback, address performance issues, and actively sponsor their development
• Build a work environment where high performance and meritocracy are valued

1

Qualifications

Experience & Educational Requirements

Educational Qualifications

(degree, training, or certification required)

Full Time BCA/ MCA/B.Sc (IT)/M.Sc (IT)/MBA (IT)/B.Tech (Computer Science, Information Technology, Electronics,Electrical). Additional IT related degrees or certifications in SAP/Network infrastructure will be an additional advantage.

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required) Total years of experience in supporting IT infrastructure in an industrial setup: 10+ years for Bachelors degree and 6+ years for Masters degree.