Log In
Sign Up
Job Description
- Software installation.
- Troubleshoot, repair, and maintain software applications & infrastructure.
- Escalation from the helpdesk for application support, including in-house, third-party, and market data applications.
- Provide support for operating system drivers, software, and firmware.
- Provide support to users for home connection and work-from-home setup—firm laptop or personal laptop and virtual machine.
- Create and maintain support documentation.
- Interacting with other support groups (local and global) within the firm across multiple platforms.
- Record and manage all incidents and requests in the ticket-tracking system.
- Proactively inform management of trends, significant problems, and expected delays.
- On-call – Participate in a rotating schedule providing after-hours and weekend support.
- Take initiative to stay current on technology and participate in training programs.
- Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.
- ITIL foundation understanding.
- Experience using a helpdesk call management system.
- Technical grasp of a wide range of applications, both in-house and third-party applications.
