Desktop Support Engineer – Field Work Full Time

Troubleshoot and resolve complex hardware and software issues for end-users.

– Perform regular maintenance and updates on desktops, laptops, and peripheral devices.

– Install and configure new computer systems and software applications as needed.

– Provide advanced technical support via phone, email, and in-person interactions.

– Manage and prioritize multiple support tickets using a ticketing system.

– Conduct system backups and data recovery operations.

– Monitor and maintain the performance of the desktop environment to ensure optimal operation.

– Collaborate with network and infrastructure teams to address connectivity and performance issues.

– Create and update documentation for IT processes, procedures, and troubleshooting guides.

– Train and mentor junior support staff and provide technical guidance.

– Assist in planning and executing IT projects, including hardware refreshes or software deployments.

– Implement and enforce IT security policies and procedures.

– Manage user accounts, permissions, and access rights in various systems.

– Coordinate with vendors for hardware repairs and warranty services.

– Perform asset management, including inventory tracking and equipment lifecycle management.

– Participate in after-hours support rotation and on-call duties as required.

– Conduct hardware and software audits to ensure compliance with licensing agreements.

– Provide input and recommendations for improving the desktop support function.

CCTV, Access control, Biometrics, Fire Alarm Systems & Epabx system maintenance & installation will be an added advantage

Pay: ₹20,000.00 – ₹40,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Internet reimbursement
• Provident Fund

Experience:

• Field service: 2 years (Preferred)

Work Location: In person