Digital Senior Engineer Full Time NEW

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique Platformation TM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes Agent Bridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Job Title- CPQ Admin – Sales OR Service/community OR CPQ

Location- Hyderabad/Bangalore

Roles And Responsibilities

We are hiring a versatile Salesforce Administrator to support and enhance our Salesforce ecosystem across Sales OR Service/community OR CPQ.

This role is ideal for candidates with strong hands-on Salesforce administration experience and exposure to one or more business domains such as Sales Operations, Service Operations, or Revenue/CPQ processes.

The candidate will be responsible for platform configuration, business process automation, reporting, production support, and continuous improvement of Salesforce-driven workflows.

• Salesforce Platform Administration
• Configure and maintain standard & custom objects, fields, record types, and page layouts
• Implement:
• Validation Rules
• Flows (Screen, Record-Triggered, Scheduled)
• Approval Processes
• Assignment & Escalation Rules
• Manage roles, profiles, permission sets, sharing rules, and security model
• Perform data migration using Data Loader / Import Wizard
• Ensure data integrity, deduplication, and archival strategies
• Support sandbox refreshes and deployments (Change Sets / DevOps tools)
• Monitor system performance and governor limits
• Business Process Support (Any of the below domains)
• Sales Cloud (Sales Operations)
• Manage Lead-to-Opportunity lifecycle
• Maintain opportunity stages, forecasting, and pipeline visibility
• Build sales dashboards and performance reports
• Partner with Sales teams to optimize KPIs
• Service Cloud (Support Operations)
• Configure and manage case lifecycle (creation, routing, escalation, closure)
• Implement SLA tracking and escalation rules
• Manage queues, Omni-channel routing, and support workflows
• Monitor case backlog, aging, and service metrics
• CPQ / Revenue Cloud
• Maintain product catalog, pricing, discount schedules, and bundles
• Configure price rules and product rules
• Troubleshoot quote calculation and pricing issues
• Support Quote-to-Cash (QTC) processes
• Experience Cloud (Community / Portal)
• Configure and manage customer/partner portals
• Enable case creation, tracking, and knowledge access via portals
• Manage external user roles, sharing sets, and security
• Support portal usability and performance improvements
• Reporting & Analytics
• Build dashboards and reports for:
• Sales performance
• Case volume & SLA compliance
• Escalation trends
• Customer satisfaction (CSAT)
• Provide periodic business and operational reports
• Work with stakeholders to track and improve KPIs
• Production Support & Enhancements
• Troubleshoot issues across Sales, Service, and CPQ processes
• Resolve user tickets within SLA timelines
• Perform root cause analysis for recurring issues
• Implement minor enhancements (flows, rules, configurations)
• Integration & Data Management
• Monitor integrations with external systems (ERP, billing, etc.)
• Troubleshoot integration failures
• Ensure data consistency across systems

Qualifications & Required Skills

• 2–6 years of Salesforce Administration experience
• Strong hands-on experience in:
• Flows & automation
• Validation rules and security model
• Data management tools (Data Loader)
• Experience in at least one domain:
• Sales Cloud / Service Cloud / CPQ
• Strong troubleshooting and problem-solving skills
• Experience in handling production support environments

Preferred Skills

• Exposure to multiple Salesforce clouds (Sales, Service, CPQ, Experience Cloud)
• Basic knowledge of Apex, SOQL, or Lightning components
• Familiarity with integrations and APIs
• Experience with DevOps tools (Gearset, Copado)

Certifications

• Salesforce Certified Administrator (Mandatory)
• Any of the following (Good to have):
• Sales Cloud Consultant
• Service Cloud Consultant
• CPQ Specialist / Admin
• Experience Cloud Consultant

Key Competencies

• Strong understanding of business processes (Sales / Service / Revenue)
• Data-driven mindset with focus on KPIs and optimization
• Excellent stakeholder communication
• Ability to work in a fast-paced support environment

We are looking for candidates with strong expertise in at least one Salesforce domain (Sales / Service / CPQ) and working knowledge of others.

Why join Sonata Software

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.