Director, Global Delivery & Operations — IDC Site Lead Full Time

The Director of Global Delivery & Operations is the senior-most IT leader at Fluke’s India Development Center (IDC), responsible for end-to-end delivery execution, site operations, and workforce leadership across all technology domains. This role owns delivery outcomes across ERP, CRM, QA, Web, Digital Experience, BI & Analytics, AI Platforms, Security, Infrastructure, and AMS (BPO) — and serves as the primary execution hub connecting IDC with US, China, and EMEA teams. This is an ownership role — accountable for delivery performance, people leadership, budget and P&L, operational rigor, vendor execution, and cross-regional alignment.

Key Responsibilities

Delivery Ownership: Own execution, quality, and predictability of all IDC-delivered work across Oracle ERP, Fusion SaaS, MSD CRM, Web Applications, QA, Unified BI & Analytics, AI, Security, and Infrastructure — on time, on scope, with measurable business impact

Digital Experience & Platform Enablement: Own delivery of digital experience capabilities including Web Apps, Data & Reporting Enablement, Enterprise Data Platforms, AI Platforms & Tools CoE, and AI-Enabled Apps & Automation — ensuring IDC is a platform delivery engine, not a staff augmentation center

Site Leadership & People Management: Lead and develop a team of 25–30+ direct reports, owning performance management, career development, engagement, retention, and site culture

Talent Acquisition & Team Building: Build and scale the IDC team — own hiring strategy, capability planning, and talent pipeline development to close critical skill gaps across delivery tracks and position IDC as a destination for top engineering and delivery talent in Bangalore

Budget & P&L Ownership: Own the IDC site budget including headcount, vendor spend, infrastructure costs, and delivery economics. Drive cost discipline, track unit cost of delivery, and ensure financial transparency and accountability for all IDC operations

Cross-Regional Coordination: Serve as the execution hub across IDC, China, and EMEA enable follow-the-sun delivery, reduce handoffs, and enforce consistent engineering and delivery standards across regions

Infrastructure & Site Operations: Own IDC site health and Liaison with CISO to drive infrastructure stability, patching, access management, security controls, and operational readiness in close partnership with Fortive shared services (FISS)

Vendor & Partner Management: Own delivery accountability for strategic vendor and partner relationships to enforce SLAs, quality thresholds, cost discipline, and drive corrective actions where expectations are not met

Capacity & Portfolio Management: Manage run vs. grow capacity across IDC teams, align workforce plans to enterprise portfolio priorities, and ensure IDC delivery capacity is visible, planned, and optimized

Operational Rigor & Standard Work: Establish and enforce standard work for delivery planning, execution, escalation, and reporting to drive consistent cadence reviews, delivery metrics, and executive visibility

Continuous Improvement: Champion ongoing improvements in delivery productivity, quality, and cost efficiency to identify systemic issues, drive root cause resolution, and enable scalable operating practices

KPI Achievement: Define and drive key performance indicators including on-time delivery (≥90%), run/grow ratio (target 60/40), defect escape rate, infrastructure availability (≥95%), cost per unit of delivery, and team engagement

What Success Looks Like In Year 1

• IDC has a clear identity as Fluke’s global delivery engine — not a staff augmentation center
• Every delivery track has named ownership, KPIs, and a cadence
• Cross-regional delivery with China and EMEA is predictable and friction-free
• Vendor performance is measured, managed, and improved
• The team feels led, developed, and invested in
• IDC budget is transparent, tracked, and optimized
• Hiring pipeline is active and closing critical skill gaps

Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field; advanced degree preferred.

Experience: Minimum of 15+ years in technology delivery leadership, with at least 5 years leading multi-function global delivery centers. Experience managing large, diverse teams (25+ direct reports) across ERP, CRM, Web, BI, AI, Infrastructure, and Security.

Skills: Strong understanding of enterprise delivery models, vendor management, capacity planning, portfolio governance, and cross-regional operations.

Leadership: Proven ability to build high-performing teams, drive accountability, and operate at both strategic and execution levels.

Communication: Excellent communication and stakeholder management skills, with the ability to engage senior leadership, cross-functional partners, and individual contributors equally.

Certifications: Experience with FBS, Lean, Agile, SAFe, or similar continuous improvement frameworks is a plus.

Other Information

This position will report directly to the Chief Information Officer (CIO) and is based at Fluke’s India Development Center in Bangalore. The Director will work closely with US-based vertical and horizontal leaders, the CISO, EA/PMO/LPM, Fortive shared services, and China and EMEA site leads. Occasional travel required to Fluke headquarters (Everett, WA), EMEA, and China locations.

Fortive Corporation Overview

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity

This position is also eligible for bonus and equity as part of the total compensation package.

Fortive Corporation Overview

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.