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Experience and Qualifications:
Job Location – Mysore
• 8+ years in quality assurance roles, with at least 3 years in a QA leadership position managing a
team.
• Background in software services delivery, digital agencies, or managed services strongly preferred
over pure product company experience.
• Demonstrated experience managing QA teams or delivery operations in multi-national models.
• Track record of building or significantly improving QA processes, not just running existing ones.
• Familiarity with eCommerce technologies and platforms (Unilog/CIMM2, Shopware, Salesforce
Commerce Cloud, Magento, Shopify Plus, or similar).
• Experience with agile project management tools (Jira, Azure DevOps) and test management
platforms (TestRail, Zephyr, or similar).
• Bachelor's degree in Computer Science, Engineering, or a related technical field preferred;
equivalent experience considered.
• ISTQB, CSTE, or similar professional QA certification is a plus, not a requirement.
About Company
is a digital transformation company specializing in B2B eCommerce solutions for
wholesale distributors and manufacturers in trade industries — HVAC, electrical, industrial, and
plumbing. We serve over 60 active customers across the United States, helping them build,
launch, and continuously improve the digital commerce experiences that drive their revenue
growth.
Our delivery model is global: our US-based leadership team partners with a wholly-owned
subsidiary in India — a team of 60+ talented engineers, QA professionals, and developers — to
deliver high-quality, high-velocity outcomes for our customers. Quality is not a phase in our
process. It is the standard we hold ourselves to every day.
The Opportunity
We are seeking an experienced Director of Quality Assurance to own quality across the full
spectrum of our customer deliveries — from new eCommerce site builds to ongoing feature
development and continuous improvement initiatives. This is a senior leadership role based in
India, embedded within our 60-person delivery organization. You will set the quality strategy,
build the policies and processes, lead a dedicated QA team, and drive a quality-first mindset
across engineering, product, and client services.
You will be the most senior quality leader in the building — the person the team (development,
QA, client services) looks to for standards, guidance, and accountability. At the same time, you
will work in close partnership with our US-based leadership team, serving as the critical bridge
between what our customers expect and what our team delivers. This role requires someone
equally comfortable leading a QA standup in Mysore and presenting quality metrics to a US
executive.
What You Will Do
Quality Strategy & Leadership
• Define and own the enterprise-wide QA strategy, covering functional, regression, performance,
and security testing across frontend UI and backend systems.
• Develop, document, and maintain quality policies, standards, and governance frameworks
appropriate for a multi-client, offshore-delivery environment.
• Establish measurable quality KPIs and reporting cadences that give leadership and clients visibility
into delivery health.
• Serve as the executive voice of quality across the organization — influencing how engineering,
project management, and client services teams think about and prioritize quality.
Team Leadership & Development
• Hire, manage, and develop a team of QA engineers and analysts based in India, building a high-
performing QA function from within the existing organization.
• Establish clear career paths, performance standards, and coaching structures for QA team
members.
• Foster a collaborative relationship between QA and development teams, positioning QA as a
partner in quality — not a gatekeeper at the end of the pipeline.
Process Design & Continuous Improvement
• Design and implement QA processes that integrate seamlessly with agile development workflows
across all active customer engagements.
• Build and maintain test strategies for both new site development (greenfield) and continuous
improvement work on existing customer platforms.
• Lead the evaluation and adoption of testing tools, automation frameworks, and QA infrastructure
appropriate to our technology stack.
• Drive root cause analysis on defects and customer-reported issues, translating findings into
systemic process improvements.
• Define and own the organization’s AI-augmented QA strategy — evaluating/developing and
piloting tools that use AI for test case generation, visual regression, predictive defect detection,
and automated coverage analysis — and establish guardrails for responsible, effective use across
the team.
Client-Facing Quality
• Partner with client services teams to understand customer expectations and translate them into
testable acceptance criteria.
• Support pre-release sign-off processes for major deliveries, ensuring quality gates are met before
customer-facing deployments.
• Provide clear, professional communication on quality status to internal stakeholders and, where
appropriate, directly to customers.
US-India Leadership Partnership
• Serve as the primary quality voice in India, partnering daily with US-based client services
leadership to maintain alignment on standards, priorities, and delivery health.
• Establish clear communication rhythms — standups, sprint reviews, quality reports — that keep
US leadership fully informed without requiring constant interruption.
• Represent the team's quality capabilities and challenges to US leadership honestly and
constructively, advocating for the resources and process changes needed to improve outcomes.
