Director, Procure to Pay Full Time NEW

The Director, Procure to Pay (P2P) is responsible for end-to-end operational leadership of Procurement Operations and Accounts Payable delivery from PFI Innovation Centre India. This role owns service delivery, performance management, controls, and continuous improvement across the full P2P lifecycle, supporting U.S. and global stakeholders.

The P2P Director leads onshore and offshore teams and third-party service providers to ensure consistent execution, strong governance, and scalable operations, while partnering closely with Procurement, Finance, Tax, and Technology.

Key Responsibilities

End-to-End P2P Delivery Ownership

• Own day-to-day Procure-to-Pay operations delivered from PFI Innovation Centre India, including procurement execution, supplier onboarding, invoice processing, payments, reconciliations, and issue resolution.
• Ensure seamless handoffs between Procurement and Accounts Payable to deliver reliable service to U.S. and global stakeholders.
• Act as the primary escalation point for operational, system, and compliance issues within the P2P domain.

Procurement Operations (India Delivery)

• Lead procurement operations teams responsible for requisition-to-PO execution, policy compliance, and operational support to category managers and business users.
• Ensure adherence to global procurement policies, controls, and preferred supplier frameworks.
• Partner with U.S.-based Category Management and business teams to resolve issues, improve cycle times, and enhance service quality.

Accounts Payable Operations (India Delivery)

• Lead end-to-end AP operations including invoice intake, validation, exception handling, payment execution, and reconciliations.
• Ensure compliance with internal controls, payment terms, tax requirements, and regulatory standards.
• Oversee supplier setup, vendor inquiries, and payment issue resolution.

Service Delivery, Controls & Governance

• Establish and manage SLAs, KPIs, and operational metrics across Procurement and AP.
• Ensure audit readiness, risk mitigation, and adherence to global governance standards.
• Identify opportunities to improve efficiency, quality, and cost across the P2P operating model.

Process Improvement & Automation

• Drive standardization, automation, and continuous improvement across P2P processes.
• Partner with Technology and Finance on system enhancements, defect resolution, and operational reporting.
• Improve data quality and visibility to support performance management and decision-making.

Vendor & Stakeholder Management

• Manage third-party and outsourced service providers delivering P2P activities, ensuring performance against SLAs and continuous improvement commitments.
• Serve as a key operational partner to U.S. and global stakeholders across Procurement, Finance, Tax, and Technology.

People Leadership

• Lead, coach, and develop managers and teams across Procurement Operations and Accounts Payable in India.
• Drive performance management, workforce planning, knowledge transfer, and capability development.
• Build a strong delivery culture focused on accountability, controls, and service excellence.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Commerce, Supply Chain, or related field.
• 10–12+ years of experience across Procurement Operations, Accounts Payable, or Procure-to-Pay delivery.
• 5+ years of people leadership experience, including leading managers and/or large offshore or outsourced teams.
• Strong understanding of P2P processes, controls, and enterprise systems.
• Experience supporting U.S.-based stakeholders and working across time zones.
• Proven ability to manage service delivery, controls, and operational improvements at scale.
• Strong communication, stakeholder management, and analytical skills.