Director Talent Development Full Time

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, Australia, South Africa and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Title: Director– Talent Development

Function/Department: Human Resources

Location: India ( Hybrid/ Remote )

Role Description: The Director – Talent Development is a strategic, high-visibility role with a mandate to fundamentally re-architect how talent development works at Firstsource. Reporting to the Head of Talent, this individual will bring a consulting mindset – structured problem-solving, hypothesis-driven thinking, and a bias for measurable outcomes – to build a skills-led, business-connected learning ecosystem from the ground up. The role operates across HR, Business Units, and senior leadership, with direct accountability for the organization’s role-based upskilling agenda, AI workforce readiness strategy, and future-of-work capability agenda. Consulting or strategic HR advisory backgrounds are strongly preferred.

Roles & Responsibilities:

• Orchestrate role-based learning journeys based on emerging skills critical to Firstsource’s competitive advantage over the next 3–5 years – and build programs that prepare the workforce for role evolution, not just current job performance
• Own the organization-wide AI literacy and digital fluency upskilling strategy and build the AI learning ecosystem through internal content and external partnerships
• Drive the shift from activity-based training to outcome-oriented capability building – every programme must connect clearly to business performance
• Evaluate and optimize the LMS and broader learning technology ecosystem; Identify, pilot, and scale innovative learning solutions including AI-driven personalization, and simulation-based learning – that meaningfully improve capability development speed and stickiness
• Build trusted, consultative relationships with Business Unit heads and HRBPs – acting as a strategic partner to bridge capability gaps, not a training order-taker
• Collaborate with Talent Acquisition on skills-based hiring frameworks, and with Talent Management on succession and career architecture – ensuring development interventions are embedded across the full talent lifecycle
• Manage and develop an internal Talent Development team; lead external vendor, content partner, and facilitator relationships with clear scope, accountability, and performance expectations
• Build a workforce intelligence practice using skills data, learning analytics, and external labor market signals to continuously refresh the capability agenda and keep Firstsource ahead of the skills curve

Preferred Educational Qualifications:

• MBA / PGDM from a reputed institution, OR equivalent postgraduate qualification with strong analytical and strategic foundations – consulting or business programs are equally valued alongside HR specializations
• Exposure to structured problem-solving frameworks, strategic analysis, or organizational design is a strong advantage
• Certifications in talent development, OD, coaching, design thinking, or AI literacy are a plus, not a filter

Preferred Work Experience:

• 6–9 years of experience, with meaningful time spent in management consulting, HR advisory, or internal strategic HR roles in complex organizations
• Demonstrated track record of designing and delivering large-scale capability or workforce transformation programmes in multi-stakeholder environments; exposure to skills architecture, competency frameworks, or role-based learning design is strongly preferred

Competencies & Skills:

• Consulting Mindset – hypothesis-driven, structured, outcome-oriented; starts with the business problem, not the learning solution
• Commercial Acumen – understands how talent development links to operational performance, attrition, client satisfaction, and business growth
• Stakeholder Influence – able to hold a room with senior leaders, frame complex problems simply, and build buy-in without formal authority
• Builder’s Orientation – energized by ambiguity, gets satisfaction from creating structure where little exists; moves between strategy and execution with ease
• Digital & AI Fluency – comfortable with learning technology, skills platforms, and AI tools; able to separate genuine innovation from noise
• Effective Cross-Boundary Collaboration – works collaboratively across geographies, business units, and HR functions with a spirit of genuine partnership
• Decisive and Action-Oriented – makes clear calls, owns outcomes, does not wait to be told what to do
• Analytical Storyteller – turns data and insights into compelling narratives that drive decision-making at leadership level
• Candid and Constructively Challenging – comfortable pushing back on conventional thinking while maintaining strong working relationships
• Excellent Written & Verbal Communication – writes and presents with clarity, precision, and appropriate executive presence