Ecommerce Customer Support Agent Full Time NEW

Title: E-commerce Customer Support Agent

Location: Remote

Employment Type: Part-time

Job Summary:

We are seeking a proactive and detail-oriented E-commerce Customer Support Agent to support our online business. The ideal candidate will have experience managing a high volume of customer inquiries—primarily via email—and occasionally over the phone. Your role is crucial in ensuring a smooth and positive shopping experience for every customer.

Key Responsibilities:

• Manage and respond to a high volume of customer emails daily, ensuring timely and accurate replies.
• Handle customer service calls when needed, maintaining professionalism and empathy at all times.
• Resolve issues related to orders, payments, refunds, returns, and exchanges.
• Track shipments and update customers on order status.
• Document all customer interactions in the system and escalate issues as necessary.
• Coordinate with internal teams (warehouse, logistics, product) to resolve queries efficiently.
• Support bulk email tools and systems to manage customer communications at scale.
• Maintain high standards of customer satisfaction and adhere to service level targets.

Required Skills & Qualifications:

• 2–4 years of customer service experience in an e-commerce environment.
• Proven ability to manage and prioritize bulk email communications.
• Strong written and verbal communication skills.
• Comfortable with occasional inbound/outbound customer calls.
• Experience with Zendesk and email platforms.
• Detail-oriented with excellent problem-solving and organizational skills.
• Familiarity with order management systems and e-commerce platforms like Shopify.

It’s a night shift job

• Timings: 6:30 PM to 11:30 PM

Pay: ₹200,000.00 – ₹350,000.00 per year

Application Question(s):

• Total years of customer service experience?
• Total years of experience in e-commerce customer support?
• Are you comfortable working in a part time role?
• Rate your written English communication skills on a scale of 1–10.
• Are you experienced in using AI tools like ChatGPT to assist in resolving customer queries?
• Have you worked in a high-volume email support role before?
• Have you worked with Shopify?
• Have you used Zendesk?
• Do you have experience handling customer calls? How many years of experience?
• Have you managed order-related issues such as refunds, returns, exchanges, and shipment tracking?
• Are you comfortable handling bulk email communications daily?
• Are you comfortable working night shifts from 6:30 PM to 11:30 PM IST?

Work Location: Remote