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- Email Management: Respond to customer queries, complaints, and requests promptly, adhering to specific Turn Around Time (TAT) and Service Level Agreement (SLA) metrics.Query Resolution: Analyze customer issues and provide accurate, helpful information regarding products, services, or company policies.Documentation: Log all interactions in a CRM tool, update trackers, and create support tickets as necessary.Escalation Management: Identify complex, technical, or sensitive issues and escalate them to the appropriate department while maintaining communication with the customer.Quality & Compliance: Adhere strictly to company guidelines for response quality, accuracy, written tone, and privacy/compliance standards.
Job Types: Full-time, Part-time, Fresher, Permanent
Pay: ₹18,455.00 – ₹28,755.00 per month
Benefits:
- Provident Fund
Work Location: In person