Engagement Associate Full Time

The ideal candidate for this position will help us identify new investment opportunities and monitor our existing portfolio companies. To assist with these efforts, you will conduct financial analyses, develop financial models, and conduct industry and market research.

Responsibilities

• Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries
• Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
• Responsible for managing the office unit & PABX system setup and requests for all clients
• Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
• Coordinates conference room bookings, refreshments for meetings and other special arrangements
• Handles all secretarial and administrative duties for clients, as requested
• Performs check in & check out process for all clients
• Conduct up-selling and cross-selling to maximize revenue

Service Standards:

• Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback
• Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge
• Ensures that the Centre’s service standards are maintained at all times
• Internal:
• Develop rapport and professional business relationships with fellow colleagues and stakeholders
• Support local Operations to maximize profitability, efficiency and productivity