Escalation Manager Full Time

Company Description

Godrej Finance provides a comprehensive suite of financial services aimed at addressing the diverse needs of individuals and businesses. With a legacy rooted in trust and innovation, Godrej Finance combines cutting-edge technology with customer-centric solutions. The company focuses on delivering exceptional value by offering tailored financial products and services. Operating with a commitment to excellence, Godrej Finance empowers customers to achieve their financial goals.

Role Description

This is a full-time, on-site role based in Thane for an Escalation Manager. The Escalation Manager will be responsible for managing customer escalations, ensuring prompt and satisfactory resolution of issues, and maintaining high levels of customer satisfaction. They will work closely with technical support teams to troubleshoot complex problems and communicate solutions effectively to customers. Additionally, the role involves coordinating with internal teams to implement long-term resolutions for recurring issues and improving overall service quality.

Qualifications

• Proven experience in Escalations Management and ensuring Customer Satisfaction
• Strong Communication skills, including the ability to effectively address customer concerns and provide clear solutions
• Expertise in Technical Support and Troubleshooting to diagnose and resolve complex issues
• Ability to manage time effectively and prioritize tasks in a dynamic work environment
• Proficiency in using customer relationship management (CRM) tools
• Experience in financial services or related industries is an added advantage
• Bachelor’s degree in Business Administration, Communication, or a related field