Executive – Customer Service, Demand Planner Full Time

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

About The Role

To service the customers of the assigned Business Unit and order management

• Driving Demand Planning and Service Excellence
• Proactive Customer Orientation
• Communication Effectiveness
• Continuous Improvement

How Will You Do It

Strategic- Key Activities:

• Perform sales and delivery order management according to SOP
• Monitor orders and communicate to customers & Sales team on order status
• Perform business rules and manage data related to order-to-cash process.
• Responsible to conduct Monthly S&OP meetings & provide key inputs to management for operations during meeting.
• Conduct regular analysis of supply chain performance metrics and identify areas for improvement.
• Coordinate with cross-functional teams i.e. operations, product management & controlling to optimize supply chain processes and resolve any issues or bottlenecks.
• Stay updated on industry trends, emerging technologies, and regulatory changes impacting the customer service operations or supply chain operations & taking necessary actions wherever required.
• Prepare reports and presentations to communicate supply chain performance and improvement initiatives to stakeholders.
• Develop & implement strategies for the disposition of obsolete inventory
• Analysing & improving supply chain processes & Operations to optimize the cost

Operational:

• Inventory monitoring – local key user of SCII to report DIV, OIV, aging stock
• Forecast Accuracy – DP FCA reports (external and internal)
• Logistics Costs – monitor monthly development (filling, packaging, shipping, distribution, demurrage)
• NCM monthly report – local key user of NCM, report NCM KPIs monthly
• Delivery Services – local key user of DSC, report DC/DR monthly
• Respond to verbal (or written) requests in a timely and professional manner, ensuring any promises made are fulfilled
• Determine the appropriate solution by following operating procedures. Resolve issues without unnecessary delay and escalate more complex problems as required
• Consistently deliver work tasks on time and to agreed standards. Alert colleagues or manager in advance when timeline or quality of the deliverables is likely to be affected
• Proactively seek guidance and asks questions to understand structures, processes, systems and responsibilities, and how own role contributes to the broader team goals
• Creation of Sales Orders based on customer PO or Sales Forecast
• Tracking of orders, Sales & Customer Receivables on daily basis and highlighting issues if any
• Connect with Customer on periodic basis
• Customer AR follow up for payment purpose review credit limit with sales team
• Follow up with Customer for Call ups against the tender qty and to keep a track of the supplies to avoid oversupply. Forecast and plan the orders  to avoid / minimise delay penalty. Align with Sales colleague and transmit the orders accordingly
• Focus on digitalisation and utilization of digital tools
• Co-ordinate with transportation team for vehicle placement & reduced cost for the BU
• APO forecasting and updating the same in system
• Inventory control & review of aged inventory

What Are We Looking For

• Education: Bachelor’s degree in Commerce, Supply Chain or Logistics Mgt.
• Working Experience: 5-7 years of relevant experience in Logistics or Supply Chain function
• Soft Skills: MS Office (Power BI, Excel & Power Point), Proficiency in supply chain management software and tools (e.g., ERP systems, SAP R3, APO DP, SNP). Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.
• Excellent organizational and time management abilities to manage multiple priorities and meet deadlines.
• Proficiency in supply chain management software and tools (e.g., ERP systems, SAP R3, APO DP, SNP).
• Effective communication and interpersonal skills to collaborate with internal teams and external partners.
• Knowledge of industry best practices, regulations, and compliance standards in supply chain management.
• Ability to adapt to changing business needs and work in a fast-paced, dynamic environment.
• Strong attention to detail and a focus on accuracy in planning and execution.
• Professional certifications such as Certified Supply Chain Professional (CSCP) or APICS certification are a plus.
• Well versed with SAP Order To Cash (OTC) processes
• Good understanding of the products/services of relevant business segments
• Good knowledge of the business processes
• Service excellence competencies
• Ability to collaborate within and outside the team for servicing the customers

Work Location

Godrej One – Mumbai