Executive – Customer Support Full Time

Company Description

At Vetic, we believe pets deserve the same quality healthcare as humans. Our mission is to provide holistic, advanced, and compassionate care for pets, making it accessible and stress-free across India.

With over 150 expert veterinarians, including multi-specialty specialists, and 40+ pet healthcare centres in 11 cities, we have served 1,00,000+ pets with love and dedication.

Our comprehensive services include consultations, vaccinations, grooming, in-house diagnostics, blood tests, on-premise X-rays, USG, surgeries, in-patient care, and a fully equipped pharmacy.

We also offer pet food and accessories with 90-minute home delivery.

Through our app, pet parents can access all-in-one solutions for healthcare, book appointments or

grooming sessions, manage medical records, and shop for pet essentials.

With locations in Gurgaon, Delhi, Noida, Ghaziabad, Mumbai, Pune, Bangalore, and Hyderabad. Vetic is transforming pet healthcare across the nation.

Learn more about our services at Vetic.in

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats professionally.

• Understand customer concerns and provide accurate and timely resolutions.

• Maintain detailed and organized records of customer interactions and follow-ups.

• Coordinate with internal departments (operations, tech, sales, etc.) to resolve complex issues.

• Ensure high levels of customer satisfaction by providing clear communication and empathetic

support.

• Escalate unresolved issues to the appropriate teams as per process.

• Adhere to defined SLAs, quality standards, and compliance guidelines.

• Provide feedback and insights based on customer interactions to help improve processes and service

quality.

Qualifications

• 1–3 years of experience in customer support, tele-calling, or a similar role.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities with a customer-first mindset.

• Ability to handle pressure, manage multiple tasks, and work in a fast-paced environment.

• Basic computer proficiency (MS Office, CRM tools preferred).

• Willingness to work in rotational shifts (if applicable)