Executive – Technical Support Full Time

TalentRecruit is the fastest growing global HR Tech organization and it provides the most Comprehensive & Advanced Recruitment and Onboarding Automation Platform driven by Machine Learning & Artificial Intelligence. Our intelligent platform caters to the recruitment & onboarding needs of Enterprises, staffing firms, educational & training institutes from End-to-End.

Most recently, it has been awarded the “Start-Up of the Year” in the HR Technology Category from the prestigious National Human Resource Development (NHRD) at the NHRD National Conference 2019 and has also received recognition on Pan-India platforms having been awarded the “Most Tech Savvy Organization” at the SIDBI – Economic Times India MSE Awards’19 from Shri Shiv Pratap Shukla, Minister of State, Finance & Shri Giriraj Singh, Minister of State (IC), MSME.

Having reached a leadership position in India, TalentRecruit has been fast growing globally and, in a short period of time:

• It has implemented its solution in more than 20 Countries globally and is the fastest growing HRTech & SaaS based Solution provider from India.
• It’s Global Data Protection Regulation (GDPR) compliant platform is available in 6 languages (Spanish, Romanian, Hungarian, Czech, Slovak and English)
• It’s some of marquee customers are Royal Enfield, Aurobindo Pharma, Kohler, Alten Calsoft, Quess Corp, TeamLease, Mother Dairy, The Manpower Group, KellyOCG, etc.

They are now looking to hire top talent, who can align with the organization for the next level of growth as they take the next steps to be the leader in the APAC, European & MENA markets for Advanced Recruitment Technology with AI and to become a significant player in the American Market.

They have also won many other accolades within the HR Tech Industry by winning awards suchas:

• Winner of the ‘Best Applicant Tracking System’ at the 25th World HRD Congress
• Awarded “Best Innovation in HR Technology” at the Genius HR Awards 2019
• Awarded “Best Use of Machine Learning & AI in Recruitment Technology” at the HDM Awards
• 2017
• Winner of +91 Innovation Challenge Award at CeBIT India event held at Bangalore in 2017 (Represented India at CeBIT Hannover- Germany)
• Finalist in Enterprise Technology Category in National Start Up Award in 2020,2022 and 2024

TalentRecruit has its presence in all the major metro cites of India including Mumbai, Pune, Hyderabad, Chennai, Gurgaon with its head quarter at Bangalore.

About

For more information about our organization, visit our website www.talentrecruit.com and to have an overview of our solution/product, please click below referred link:

https://www.youtube.com/watch?v=nAjUUdOKbjQ

We would be happy to meet with you to hear more on how you can help us align with our vision – “To be a global leader in the sphere of recruitment technology”.

Job Profile – Executive – Technical Support

The Technical support executive plays a valuable role by being the true face of the organization. The role is a client facing role. The sole responsibility of the technical support executive is to ensure an amazing customer experience. The profile requires the executive to work with a customer first approach and

become the customer’s representative internally. The profile requires the incumbent to be inherently proactive and responsive.

Job Responsibility

The responsibilities are as below but are not limited to:

• Resolving staff-generated technical issues related to our ATS platform and troubleshooting to ensure seamless productivity.
• Testing and maintaining the functionality of our ATS system.
• Assisting in designing and implementing network configurations specific to our ATS platform.
• Consulting with users to understand their specific software needs for optimal usage of our ATS platform and assisting in placing orders.
• Maximizing the capabilities of our ATS platform by studying technical applications and making recommendations to enhance user experience.
• Testing compatibility of new programs or integrations with our existing ATS platform.
• Gathering data to identify and evaluate technical purchasing options for our ATS platform.
• Confirming program objectives and specifications by testing new features or updates, comparing them with established standards, and making necessary modifications.
• Evaluating vendor-supplied software for compatibility with our ATS platform and aligning with user objectives.
• Installing necessary applications required for seamless workflow within our ATS platform.
• Providing training to users on new features and functionality of our ATS platform, both in person and through various tutorial channels such as self-guided training videos, user manuals, and digital instruction pages.
• Conducting regular system testing to maintain the performance and stability of our ATS platform.
• Documenting software updates related to our ATS platform
• Preparing user-friendly operation instructions and reference material to assist users in effectively utilizing our ATS platform.

Desired Skills

• Excellent problem-solving and troubleshooting skills.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• A process improvement mindset.
• Software maintenance and testing capability.
• Basic knowledge of networking principles and operating systems.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Customer-service focus.
• Collaborative mindset.
• Hands-on problem-solving ability.

Why Join Us

• Opportunity to be part of a fast-growing product company and contribute to building its HR function.
• Work closely with leadership and influence company culture and growth.
• Competitive compensation and growth opportunities.

Location

Domlur, Bengaluru