Fast Track Onboarding Specialist Full Time NEW

This role is part of a global onboarding operations team responsible for ensuring smooth, compliant, and efficient activation of A2P messaging services for enterprise customers. You will act as a dedicated onboarding expert, guiding customers through setup processes, resolving configuration issues, and ensuring timely delivery aligned with SLAs. The position combines customer engagement, operational execution, and regulatory compliance in a fast-paced, remote-first environment. You will collaborate closely with internal operations and product teams to optimize onboarding workflows and improve customer experience. The role requires strong communication skills, analytical thinking, and the ability to manage multiple customer accounts simultaneously. This is a high-impact position where customer success, compliance, and operational excellence come together in a globally distributed tech environment.

Accountabilities

• Provide personalized onboarding support to customers using Fast Track onboarding packages for A2P messaging services.
• Assist customers in resolving onboarding issues and ensure smooth activation within defined SLAs.
• Ensure compliance with A2P messaging regulations and guidelines across customer implementations.
• Manage onboarding SLAs, track progress, and monitor credit utilization across assigned accounts.
• Partner with operations teams to scale onboarding processes and support multiple customer deployments.
• Conduct regular customer calls to review progress, share updates, and address onboarding requirements.
• Log, categorize, and track customer interactions using internal support systems to ensure accurate reporting.
• Identify trends in onboarding challenges and escalate product-related issues to internal teams.
• Coordinate cross-functionally to ensure efficient onboarding execution and customer satisfaction.
• Maintain high-quality customer communication across support channels such as Slack and ticketing systems.

Requirements

• 2+ years of experience working with A2P products or similar messaging/communications solutions.
• Prior experience in customer-facing roles with direct client interaction and account ownership.
• Strong understanding of A2P compliance requirements and messaging regulations (CTIA or equivalent).
• Ability to manage multiple accounts and prioritize tasks effectively within strict SLAs.
• Strong project management and organizational skills in a fast-paced environment.
• Excellent verbal and written communication skills with a customer-centric mindset.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Analytical mindset with the ability to identify trends and solve operational issues.
• Familiarity with tools such as Google Workspace and reporting systems is a plus.
• Comfortable leading customer calls and managing onboarding discussions end-to-end.

Benefits

• Fully remote work environment based in India with flexible collaboration.
• Competitive compensation aligned with experience and industry standards.
• Comprehensive healthcare coverage and wellness support programs.
• Generous paid time off and parental leave policies.
• Retirement savings and financial planning support programs.
• Opportunity to work with global enterprise customers and advanced messaging technologies.
• Strong focus on learning, development, and continuous improvement.
• Inclusive and collaborative culture that values ownership and customer impact.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.