Founder’s Office – Operations Lead (D2C Business) Full Time

About the Role

We are a fast-growing D2C brand looking for a Founder’s Office – Operations Lead to act as the founder’s right hand for execution, driving end-to-end business operations across the company.

This is a high-ownership role where you will be the central operating lead and single point of coordination across teams, ensuring seamless execution across D2C, marketplaces, and quick commerce channels.

You will play a critical role in running the business day-to-day, bringing structure, speed, and accountability across functions.

Role Mandate

Own end-to-end execution across operations and business functions

Act as the primary POC between founder and all teams

Drive operational excellence, speed, and accountability

Ensure smooth functioning of D2C + marketplace + quick commerce operations

Key Responsibilities

1. End-to-End Business Operations

Oversee supply chain, inventory, warehousing, logistics, and fulfillment

Ensure smooth execution across D2C website, marketplaces, and quick commerce platforms

Monitor key metrics: order fulfillment, delivery timelines, stock availability, returns

2. Central Execution Ownership

Translate founder priorities into clear execution plans

Drive timely execution across teams (ops, marketing, finance, CX)

Ensure follow-through, accountability, and delivery against timelines

3. Customer Experience (CX) & Back-End Ops

Own end-to-end customer journey (orders → delivery → returns → refunds)

Improve CX metrics, turnaround times, and issue resolution

Manage back-office processes, reconciliations, and reporting

4. Vendor & Partner Management

Manage manufacturers, suppliers, 3PL/logistics partners

Ensure SLA adherence, quality control, and cost efficiency

Identify and onboard new partners to support scale

5. Cross-Functional Coordination

Work closely with marketing, product, finance, and tech teams

Ensure campaigns, product launches, and promotions are executed seamlessly

Solve cross-functional bottlenecks quickly

6. Analytics & Reporting

Build and track daily/weekly dashboards across operations and business metrics

Identify gaps, inefficiencies, and growth opportunities

Provide structured updates and insights to the founder

7. Founder-Facing Execution

Act as the execution owner for high-priority business initiatives

Step in to solve critical operational and business challenges end-to-end

Ensure the business runs efficiently in a fast-paced, high-growth environment

Who We’re Looking For

4–8 years of experience in D2C / e-commerce / startup operations roles

Strong exposure to supply chain, fulfillment, CX, and business operations

Proven ability to own outcomes across multiple functions

High ownership mindset, execution speed, and problem-solving ability

Comfortable working directly with founders and leadership teams