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We are seeking a dynamic and organized front desk and operations manager to oversee the efficient operation and booking management of our serviced apartment. The ideal candidate will be customer-oriented, detail-focused, and capable of managing diverse tasks to ensure seamless operations and exceptional guest experiences.
Key Responsibilities
- Manage the daily operations of the serviced apartment, including front desk services and guest check-in/check-out.
- Coordinate and oversee the booking process, including reservations, cancellations, and modifications, to maximize occupancy and revenue.
- Respond promptly to guest inquiries, concerns, and requests, ensuring high customer satisfaction.
- Supervise and train front desk staff to deliver exceptional customer service and maintain a professional appearance.
- Ensure the property is well-maintained, clean, and presentable at all times.
- Collaborate with housekeeping, maintenance, and other relevant departments to address guest needs and property upkeep.
- Monitor and manage inventory levels of essential supplies and amenities.
- Prepare and analyze operational reports to track performance metrics, occupancy rates, and revenue.
- Implement and maintain effective communication channels with team members and guests.
- Assist in the development and implementation of operational policies and procedures.
Benefits
- Competitive salary and performance-based bonuses.
- Opportunities for career growth and advancement within a thriving hospitality company.
- Comprehensive training and development programs.
- Positive and collaborative work environment.
About Company: Simtrak is a management company that provides services like team and task management, recruitment management, lead generation, social media marketing, event management, etc.
