Front Office Manager (FEMALE) Full Time

1. Guest Service Management

• Welcome and assist guests professionally.
• Ensure quick check-in and check-out procedures.
• Handle guest complaints and resolve issues politely.
• Maintain high guest satisfaction.

2. Staff Supervision

• Supervise front office staff, receptionists, bell desk, and concierge.
• Prepare duty rosters and shift schedules.
• Train new employees on hotel procedures and customer service.
• Monitor staff grooming and discipline.

3. Reservation & Room Management

• Monitor room reservations and room availability.
• Coordinate with housekeeping for room status updates.
• Ensure proper room allocation according to guest requirements.

4. Billing & Cash Handling

• Verify guest bills and payment procedures.
• Monitor cash transactions and night audit reports.
• Ensure accurate posting of room charges and other services.

5. Coordination with Other Departments

• Coordinate with housekeeping, sales, maintenance, and food & beverage departments.
• Ensure smooth communication between departments for guest requests.

6. Reports & Administration

• Prepare daily occupancy and revenue reports.
• Maintain guest records and registration details.
• Ensure compliance with hotel policies and SOPs.

7. Sales & Revenue Support

• Upsell room categories and hotel services.
• Handle VIP guests and corporate clients professionally.
• Support management in achieving revenue targets.

8. Safety & Security

• Ensure guest safety and confidentiality.
• Follow emergency and fire safety procedures.
• Monitor lobby activities and suspicious behavior.

Skills Required

• Good communication skills
• Leadership and team management
• Problem-solving ability
• Computer knowledge (PMS software)
• Customer service attitude
• Time management

Qualification

• Degree/Diploma in Hotel Management or Hospitality
• Experience in front office operations preferred

Reporting Structure

Usually reports to:

• Rooms Division Manager
• General Manager

Supervises:

• Front Desk Associates
• Guest Relation Executives
• Bell Desk Staff
• Reservation Staff

Pay: ₹40,000.00 – ₹45,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person