General Manager Service Full Time

Job Summary

Infinity Hyundai is looking for an experienced and dynamic General Manager – Service to lead and manage the complete after-sales service operations. The candidate will be responsible for workshop performance, customer satisfaction, revenue growth, team management, and maintaining Hyundai service standards.

Key Responsibilities

• Oversee day-to-day operations of the service workshop and body shop.
• Ensure high levels of customer satisfaction and retention.
• Monitor workshop productivity, efficiency, and turnaround time.
• Drive service revenue through labor sales, spare parts, AMC, and value-added services.
• Handle customer complaints and escalations effectively.
• Lead and motivate service advisors, technicians, and support staff.
• Ensure adherence to OEM standards, SOPs, and safety guidelines.
• Monitor KPIs such as CSI, productivity, repeat repairs, and profitability.
• Coordinate with OEM representatives for audits, training, and service campaigns.
• Prepare MIS reports and present operational performance to management.

Requirements

• Bachelor’s Degree/Diploma in Automobile or Mechanical Engineering.
• MBA preferred.
• 8–15 years of experience in automobile service operations.
• Minimum 3–5 years in a managerial role at an automobile dealership.
• Strong leadership, communication, and customer handling skills.
• Knowledge of Dealer Management Systems (DMS) and workshop operations.
• Ability to achieve targets and manage large teams effectively.

Preferred Skills

• Strong analytical and problem-solving ability.
• Excellent team management and training skills.
• Good understanding of Hyundai service processes and standards.
• Ability to work in a fast-paced dealership environment.

Salary & Benefits

• Best in industry(50k-80k per month)
• Performance incentives
• PF with other company benefits

Pay: ₹50,000.00 – ₹80,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person