Global Customer Insights Associate Lead Full Time

Location: Bangalore, Novo Nordisk Global Business Services (GBS), India

Job Level: 6

Shape the insights that power global commercial decisions—and see your strategic thinking directly impact millions of patients worldwide.

Your new role

As Global Customer Insights Associate Lead, you’ll drive the strategic market research that shapes Novo Nordisk’s commercial strategies across products, portfolios, and therapy areas. Working at the intersection of global brand teams, regional affiliates, and senior leadership, you’ll translate complex customer insights into actionable intelligence that drives decision-making at the highest levels.

Your key responsibilities will include:

• Driving the preparation and delivery of high-quality market research for key products and portfolios on a country, regional, or global level
• Leading end-to-end project management of a portfolio of market research initiatives in close collaboration with Global brand teams, sourcing partners, and key affiliates
• Synthesizing and presenting best-in-class customer insight analysis to senior management to enable strategic and operational decision-making
• Building and sustaining strong partnerships with stakeholders across Product & Portfolio Strategy, Regions, and Top 15 affiliates to ensure alignment and successful attainment of common targets
• Proactively challenging vendors and internal stakeholders on research design, methodology, cost structures, and execution processes to continuously elevate output quality and value
• Triangulating insights from multiple sources—primary and secondary—to provide robust, decision-relevant intelligence
• Ensuring full compliance across all market research activities, including sourcing, pharmacovigilance, affiliate approvals, documentation, and reporting requirements

Your new department

In Product & Portfolio Strategy we drive commercial strategy, medical affairs and business development across all therapy areas. We act as a connector and compass, guiding the new Novo Nordisk portfolio for sustained competitiveness upstream, and maximising portfolio potential through successful commercial strategies and competitive launches downstream.

You will be part of the Product & Portfolio Strategy GBS team in Bangalore, a dynamic and collaborative department dedicated to driving strategic objectives and delivering high-quality results. Based in a fast-paced and innovative environment, the team works closely with cross-functional stakeholders across headquarters in Denmark and affiliates globally to address key business objectives and shape the insights that drive our commercial success.

Your Skills & Qualifications

We’re looking for a strategic thinker with deep market research expertise who thrives in a global, cross-functional environment. You’ll bring with you:

• Master’s degree in marketing, Business, Life Sciences, or pharmaceutical fields (focus on market research or Life/Pharmaceutical sciences is seen as an advantage)
• 7+ years of relevant experience in a market research function and/or as a management consultant in a client-facing capacity
• International experience—either from having worked abroad as part of your career, or worked in close collaboration with colleagues based in different geographies
• Demonstrated experience delivering best-in-class strategic insights and using analytical and logical thinking to solve exceptionally complex problems and drive decision-making
• Track record of strong project and stakeholder management in a cross-functional setting, with the ability to influence and mobilize stakeholders into action
• Deep industry knowledge of research designs, companies, and practices that drive best-in-class results
• Exceptional communication skills, with proven ability to synthesize complex information into clear, impactful messages for audiences across multiple seniority levels—and the confidence to defend insights and methodologies when challenged by senior stakeholders
• Strong analytical skills and ability to process large amounts of highly complex materials while handling multiple assignments simultaneously

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you’re not just starting a job – you’re becoming part of a story that spans generations.

What We Offer

There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

Deadline: 27 April 2026. (Applications are reviewed on an ongoing basis)

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we’re not chasing quick fixes – we’re creating lasting change for long-term health. For over 100 years, we’ve been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what’s possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we’re making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.