Grievance Manager Full Time NEW

Company Description

Health Insurance Care provides reliable and accessible information on Affordable Care Act options tailored to individuals and families. The organization is committed to helping people find affordable, high-quality health insurance coverage that meets their unique needs. By prioritizing comprehensive support and customer-centric services, Health Insurance Care aims to empower individuals to make informed healthcare decisions.

Role Description

This is a full-time, on-site Grievance Manager position based in Delhi, India. The Grievance Manager will handle customer complaints and grievances, ensuring timely and effective resolutions in compliance with company policies and regulatory standards. Responsibilities include developing grievance management strategies, conducting investigations, maintaining records, coordinating with internal teams for resolution, and analyzing trends to improve processes. The role also involves regular communication with stakeholders to ensure customer satisfaction and continuous service improvement.

Qualifications

• Strong problem-solving, conflict resolution, and decision-making skills
• Proficiency in documentation, reporting, and record-keeping
• Excellent verbal and written communication skills to manage grievances effectively
• Organizational and multitasking abilities to handle multiple cases efficiently
• Knowledge of health insurance policies, regulations, and compliance guidelines
• Experience in customer service or grievance redressal is preferred
• Bachelor’s degree in a related field such as Business Administration, Healthcare Management, or equivalent qualification