Guest Experience Executive Full Time NEW

Company Description

Benne began with a simple idea — a love for dosas and sharing good food.

Our founders, Akhil and Shriya, grew up eating Bangalore-style benne dosa and missed that taste in Mumbai. What started as cooking for friends slowly became a pursuit to recreate something familiar, honest, and consistent.

At Benne, we’re working towards building spaces people enjoy returning to.

We care about doing things well — from service to food — and improving every day.

As we grow, we’re looking for people who take ownership, value quality, and are willing to learn.

If that sounds like you, you’ll fit right in.

Role Description

Guest Experience & Service

• Greet guests warmly and ensure a positive first impression
• Guide guests through the menu, answer questions, and offer thoughtful recommendations
• Accurately take orders on POS and communicate special requests clearly to the kitchen
• Stay attentive during peak hours to ensure smooth service flow and minimal wait times

Dine-in & Floor Coordination

• Manage seating, table turnover, and dining area readiness
• Coordinate with the kitchen to track orders and ensure timely service
• Communicate wait times clearly and manage guest expectations

Service Recovery & Feedback

• Resolve minor guest concerns with empathy and confidence
• Escalate critical issues when needed and maintain calm under pressure
• Capture guest feedback, compliments, and observations for improvement

Ambience & FOH Standards

• Maintain cleanliness, organization, and stocking of all guest-facing areas
• Ensure music, lighting, and overall ambience align with the brand experience

Teamwork & Culture

• Act as a bridge between guests and the kitchen team
• Support FOH teammates during rush hours and shift changes
• Lead by example in professionalism, warmth, and attention to detail

Skills:

• Strong communication and people skills
• A natural sense of hospitality and problem-solving
• Ability to stay composed and efficient in fast-paced environments
• Prior FOH or guest-facing experience preferred

Together we build:

• A people-first, respectful work culture
• Opportunity to grow with a brand rooted in authenticity
• A team that values warmth, quality, and consistency

Compensation

Competitive and based on experience.

To Apply

Email your resume to [email protected]

with the subject line:

“Guest Experience Executive – Delhi :)”

At Benne, every shift is another chance to make someone’s day.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person