Head – Business Operations & Customer Excellence Full Time NEW

At Denave, we are partnering with group companies within the larger ecosystem to hire transformational leaders who can drive operational scale, customer excellence, and business growth.

One such exciting opportunity is with Washroom Hygiene Concepts Private Limited (WHC) — a leading hygiene solutions organization and a group company within the UDS Group ecosystem.

WHC is one of India’s leading Hygiene Solutions providers, offering comprehensive and specialized hygiene services across industries. With a strong Pan-India presence and 600+ esteemed customers

We are looking for a high-impact business leader who can bring together operations, sales effectiveness, customer excellence, and growth strategy into one cohesive engine.

This role is not just about managing operations. It is about building scalable business systems, improving customer retention, driving operational efficiency, and partnering with leadership to accelerate sustainable growth.

What we are looking for:

✔ Someone who understands how to scale operations without compromising customer experience

✔ Strong business operations and revenue mindset

✔ Ability to work closely with sales teams to improve win rates, execution, and account growth

✔ Experience in customer retention, service quality, escalation management, and operational governance

✔ Strong exposure to KPI-driven environments, process improvement, and transformation initiatives

✔ A leader who can build structure, drive accountability, and execute with speed

Preferred background:

• Facilities Management
• Hygiene / Consumer Services
• Multi-location service organizations

Ideal experience:

12–18 years across business operations, customer success, operational excellence, sales enablement, or transformation roles.

Key areas this role will own:

🔹 Operational Excellence

🔹 Customer Retention & Experience

🔹 Revenue Enablement

🔹 Strategic Projects & Transformation

🔹 Cross-functional Leadership

🔹 Process Automation & Governance

As part of our commitment to building diverse leadership teams, we strongly encourage women leaders and diverse talent with relevant experience to apply.

If this sounds like you or someone in your network, feel free to connect or reach out.