Head of Information Technology Operations Full Time NEW

Work Location: Chennai (Work From Office)

Role Overview:

We are looking for a dynamic, hands-on IT Operations Head to own the company’s end-to-end IT operations — employee systems and IT assets, organization-wide security practices, IT procurement and vendor negotiations, in-house infrastructure, telephony, and the annual IT budget. This is a hands-on leadership role: the ideal candidate is a technical expert who can also negotiate hard with vendors and bring IT costs firmly under control.

Key Responsibilities:

1. Systems & IT Asset Management (Endpoint Lifecycle) – Own the complete lifecycle of employee systems (laptops/desktops): procurement, configuration, deployment, maintenance, and retirement. – Forecast incoming headcount in coordination with HR and hiring managers and procure systems in advance so every New Joinee is provisioned on Day 1. – Maintain an accurate IT asset register — allocation, recovery on exit, AMC, warranty, and audit readiness. – Standardize system images, configurations, and onboarding/offboarding workflows.

2. IT Security Administration – Define and enforce strong security practices across the organisation: VPN connectivity, data leak prevention (DLP), email security, endpoint protection, and access controls. – Drive security hygiene — patching, device compliance, MDM, password/MFA policies — across all employee systems. – Respond to security incidents involving endpoints, email, or network access, and continuously harden the environment.

3. IT Procurement, Licensing & Vendor Negotiation – Own end-to-end procurement of hardware (laptops, desktops, peripherals), software licenses, and SaaS subscriptions (e.g., Atlassian Jira/ Confluence, Microsoft 365, security tools). – Procure and manage mobile SIM cards for the telephony layer, including telecom operator relationships and plan optimization. – Lead commercial negotiations with OEMs, distributors, telecom operators, and software vendors to secure the best pricing and terms. – Rationalize licenses and vendors — eliminate redundancy, right-size seat counts, ensure compliance.

4. IT Budgeting & Cost Control – Prepare, present, and own the annual IT operations budget covering hardware, software, telephony, and infrastructure. – Track actuals vs. budget monthly, forecast accurately, and report to leadership with full transparency. – Carry an explicit cost-reduction mandate — identify savings across the IT spend and deliver measurable results.

5. In-House Infrastructure & Telephony – Manage in-house infrastructure including RAC servers and supporting systems — availability, capacity, and maintenance (hardware lifecycle, AMC, vendor support contracts). – Support the telephony layer’s operational needs, including SIM provisioning and inventory. – Lead the migration from in-house telephony to a cloud telephony platform — evaluate and onboard cloud telephony providers, manage the transition, and optimize ongoing costs.

6. Collaboration with Platform Engineering – Work closely with the in-house Platform Engineering team — procure the tools and licenses engineering needs, and maintain working fluency in how software is delivered (CI/CD, environments, developer tooling).

Skill Expectations:

Mandatory Skills/Experience

• Systems & IT asset management at scale — laptop/ desktop procurement, headcount forecasting, Day-1 provisioning, asset register & audits
• IT security administration — VPN, DLP, email security, endpoint protection, MDM, access controls
• IT procurement & vendor negotiation — hardware OEMs, software licensing (Atlassian, Microsoft), telecom operators proven cost savings
• Annual IT budget preparation, ownership, and cost control ITAM/SAM tooling and ITIL certification
• Infrastructure management — in-house servers (RAC), network, telephony/SIM operations
• Technically hands-on; dynamic, fast learner

Nice to Have Skills/Experience

• Platform engineering / DevOps hands-on — Kubernetes, CI/CD, IaC (working fluency is sufficient; in-house Platform Engineering team exists)
• Multi-cloud architecture expertise (AWS/GCP/Azure depth)
• FinOps / cloud cost management tooling
• Consumer internet / product company background
• Experience migrating to / managing cloud telephony platforms

Education & Experience:

• 15–20 years total experience with progressive leadership in platform / infra / security domains.
• B.E/B.Tech in any specialization. Post-grad/MBA optional, not required.
• Proven track record running Infra, DevOps and security in organisations with both digital and physical footprints.

Company Overview:

Matrimony.com Ltd, a Great Place to Work Certified Wed-Tech company listed on the BSE and NSE, is a leader in matchmaking and wedding services. Its flagship brand, Bharat Matrimony, is the largest and most trusted matrimony brand (Brand Trust Report 2014) spanning customers across the entire economic strata. The company serves over 8 million members with the support of 3,000+ associates and a network of 130 company-owned retail outlets.

Key Offerings

Matchmaking Services:

• BharatMatrimony and 200+ matrimony brands segmented on religion, languages, communities, and occupation.
• Jodii: An exclusive matchmaking app for non-degree holders in 9 Indian languages
• Assisted Service and EliteMatrimony: Personalised services for the HNI, NRI and Premium segment of customers

Wedding Services:

• Wedding Bazaar: Largest wedding services provider.
• Mandap.com: Largest online wedding venues platform.
• MakeMyWedding: Personalized & curated wedding planning services.

New Initiatives & Verticals

• Astro Free Chat: It is an exclusive app for any astrology consultation
• ManyJobs: Employment platform targeting grey collar workforce. In vernacular language for the Tamil Nadu market (initial phase) and with some of industry first features for both companies and candidates
• Luv.com: A next generation serious relationship app.

International Presence

Matrimony.com has successfully expanded into international markets, with UAE operations thriving for 4+ years and Bangladesh operations commencing in 2021. With a mission to dominate the $55 billion wedding services industry.