Head of IT Shared Service & Site Lead Full Time

Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As the Head of the IT Shared Services and Bangalore IT Site Leader, you will serve as the executive representative for our India operations while spearheading a strategic shift to centralized IT services. Your primary initial mandate is to consolidate fragmented activities from disparate IT departments into a unified, Global Shared Service. Beyond service delivery, you will partner with HR to support hiring, onboarding, and talent development for the COE, and local stakeholders to ensure a high-performance culture.

What you will do

Strategy & Shared Services

• Centralize Services: Partner with the IT Leadership team to design and implement a roadmap to move activities from individual departments into centralized Center of Excellence
• Standardization: Establish global standards, automation frameworks, and KPI dashboards to ensure consistent quality across all IT products
• Service Expansion: Once the first service is stable, identify and onboard additional shared service domains (e.g., Cloud Ops, DevOps, Data Analytics)
• Vendor Management: Manage external partners and offshore/ onshore service providers to optimize cost and quality.

Local Site Leadership & Operations

• Team Management : Act as functional manager for Global IT employees In Bangalore and Hyderabad in cooperation with line managers in the IT organisation
• Talent Management: Partner with HR on workforce planning, recruitment decisions, and performance management for the COE team. Provide capability requirements and hiring plans to HR to enable scaling of the COE
• Drive local team engagement in coordination with Line Managers
• Local Management Liaison: Act as the primary link between the Bangalore IT Hub, the local Indian management and global management, ensuring alignment with corporate culture and goals
• Facilities & Administration: Partner with Workplace/ Administration teams to ensure infrastructure supports COE delivery needs.

Experience

• Total Experience: 15+ years in IT, with at least 5+ years in a senior leadership role managing a Global Delivery Center or COE
• Transformation Expert: Proven track record of transitioning decentralized teams into a shared service or COE model
• Domain Knowledge: Deep understanding of software quality assurance (QA), automation testing, and CI/CD pipelines.

Personal competencies

• Operational Excellence: Strong background in managing local HR processes, budgets, and facility operations for a 100+ HC site
• Stakeholder Influence: Exceptional ability to navigate matrixed global organizations and influence department heads to adopt centralized services
• Leadership: Demonstrated experience in building high-performing teams and fostering a culture of continuous improvement.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can’t wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.