Head of Operations | Fintech Full Time NEW

Senior Director – Operations

Location: Bangalore

Experience: 12–15 Years

About the Role

We are hiring a Senior Director – Operations to lead and scale large-scale offline business operations for a high-growth, venture-backed organization. Reporting directly into the leadership team, this role will play a critical part in driving operational scale, execution excellence, and business expansion over the next phase of growth.

This role is ideal for someone who has grown within fast-scaling startup ecosystems, thrives in ambiguity, and brings a strong first-principles approach to solving operational challenges at scale.

The organization is on an ambitious growth trajectory with a vision to scale significantly over the next few years, making this a high-impact opportunity to build systems, teams, and execution capabilities for the next phase of growth.

Key Responsibilities

Business Operations Leadership

• Lead end-to-end offline operations across multiple locations/business units
• Build scalable operational frameworks to support aggressive business growth
• Drive execution excellence across frontline operations and field teams
• Establish operational governance, SOPs, and performance management systems
• Ensure strong operational efficiency, customer experience, and productivity metrics

Scale & Expansion

• Build processes and operating models capable of supporting rapid business scale
• Drive operational readiness for new market/city expansion
• Solve complex business problems through structured, data-driven decision-making
• Partner closely with leadership on long-term operational strategy and execution

Workforce & Team Management

• Lead large distributed frontline and blue-collar workforce operations
• Build and mentor strong middle-management and city leadership teams
• Drive workforce productivity, retention, utilization, and engagement
• Create high-performance execution culture across operations

Cross-functional Leadership

• Work closely with business, HR, finance, supply chain, and product teams
• Align operational execution with company-wide growth priorities
• Build review mechanisms, dashboards, and operating cadences for leadership visibility

Ideal Candidate Profile

• 12–15 years of experience in operations leadership roles
• Strong startup operating experience in high-growth environments
• Proven experience managing large frontline and blue-collar workforce teams
• Strong first-principles thinking and operational problem-solving capabilities
• Experience working closely with founders or senior leadership teams
• Demonstrated ability to scale operations through periods of hypergrowth
• High ownership mindset with ability to navigate ambiguity and fast execution cycles

Preferred Background

Strong preference for candidates from:

• EdTech
• Quick Commerce
• Consumer Internet businesses

Relevant companies may include scaled operational environments across:

• EdTech field operations / sales operations
• Hyperlocal and quick commerce operations
• Last-mile and distributed workforce businesses
• Consumer-tech companies with strong offline execution layers

Tier-1 educational pedigree preferred.

What Makes This Opportunity Exciting

• Opportunity to build and scale operations during a transformational growth phase
• High visibility role with direct impact on business scale and execution
• Strong ownership and autonomy in shaping operational strategy
• Fast-paced entrepreneurial environment with significant learning and growth potential

someone who deals with product teams too