Helpdesk Technician II Full Time

• Manage Active Directory (On-Premises) including user account management, password resets, group management, and Organizational Unit (OU) administration.
• Administer and support Microsoft Exchange / Exchange Online environments including mailbox management, shared mailboxes, distribution groups, and mail flow troubleshooting.
• Manage Microsoft Entra ID (Azure AD) including user lifecycle management, access management, and license administration.
• Provide hands-on support for Microsoft Intune including endpoint security monitoring, threat remediation, and policy management.
• Troubleshoot and support laptops, desktops, printers, docking stations, and other IT hardware peripherals.
• Perform onboarding and offboarding activities including account provisioning, device allocation, and access management.
• Create and maintain automation scripts using PowerShell and Power Automate to improve operational efficiency.
• Maintain IT asset inventory and lifecycle management including procurement, tracking, refresh, and disposal processes.
• Handle incidents and service requests through ticketing tools while adhering to SLA targets.
• Provide end-user support for hardware, software, email, VPN, MFA, and Microsoft 365-related issues.
• Support endpoint management and patching activities.
• Collaborate with cross-functional IT teams and vendors for issue resolution and service improvements.
• Document technical procedures, troubleshooting steps, and knowledge base articles.
• Participate in continuous improvement initiatives and automation projects.

Required Experience

• Minimum 3 years of relevant hands-on experience required.
• 5 days working from office is mandatory.
• Ability to work in a fast-paced enterprise environment.

Preferred Experience

• Minimum 3 years of relevant hands-on experience required.

Core Competencies

The successful candidate will demonstrate strength in the following competencies as well as which can be found here:

• Drive & Follow Through – Takes initiative and turns ideas into action.
• Adaptability in Uncertainty – Adjusts quickly and performs through change.
• Customer-Centered Mindset – Puts customer needs at the center of decisions.
• Judgment & Problem Solving – Makes sound decisions and solves problems effectively.
• Role-Specific Expertise – Applies strong functional expertise to deliver results.
• Results Accountability – Owns outcomes and delivers on commitments.
• Work Prioritization & Execution – Focuses on priorities and delivers on time.