HR Admin & Customer Support Manager (Fashion Startup) Full Time

Job Type: Full-time
Work Location: Thane

Role: HR, Admin & Customer Support Owner (People & Ground Operations)

What this role really is

This is not an “HR executive” or “admin” role.

You will own the people, support, and daily functioning engine of the company—across both office and warehouse.

From hiring staff to solving employee issues, onboarding to exits, payroll to compliance, customer support to office administration—you will ensure the company runs smoothly every single day.

This role is for someone who can bring structure to chaos and get things done on ground.

What you will own

HR & Hiring (Core Responsibility):

• Handle end-to-end hiring for warehouse, production, office, and support staff
• Build a strong pipeline for ground staff recruitment
• Manage screening, interviews, onboarding, and training
• Ensure quick hiring turnaround during scaling periods

Employee Lifecycle Management:

• Own joining, onboarding, documentation, attendance, exits, and terminations
• Maintain employee files, records, and compliance
• Resolve employee grievances and people issues
• Ensure discipline, accountability, and smooth communication across teams

Payroll, Compliance & Employee Records:

• Own payroll processing end-to-end (attendance, salaries, incentives, reimbursements)
• Manage employee compliance and statutory requirements
• Handle offer letters, appointment letters, contracts, NDAs, and HR documentation
• Ensure proper employee records, attendance, leave, and documentation systems
• Coordinate with accounts for salary processing and reimbursements
• Handle full & final settlements, exits, and compliance-related formalities
• Ensure compliance across both office and warehouse teams

Admin & Ground Operations:

• Manage office + warehouse administration
• Ensure smooth daily operations across facilities
• Coordinate with vendors for utilities, repairs, housekeeping, supplies
• Build systems for operational discipline and efficiency

Customer Support (Critical Area):

• Own customer support end-to-end
• Handle customer escalations, complaints, refunds, exchanges
• Ensure excellent customer communication across WhatsApp, email, calls, marketplaces
• Build systems to improve response time and customer experience

Coordination Across Teams:

• Work closely with warehouse, operations, founders, and accounts
• Ensure no breakdowns due to people, communication, or admin gaps

What success looks like

• Fast hiring of reliable ground staff
• Smooth onboarding and low operational disruption
• Accurate and timely payroll & employee compliance
• Strong employee discipline and documentation
• Faster customer response times and issue resolution
• Smooth daily functioning of office + warehouse

What we’re looking for

• Experience in HR / Admin / Customer Support / Operations
• Strong understanding of payroll, compliance, and employee documentation
• Comfortable handling both people and ground execution
• Strong communication and conflict resolution skills
• Highly organized and process-oriented
• Can manage chaos and still ensure execution happens

Ground Reality

• This role involves working across warehouse + office
• Requires handling real-time issues daily
• This is a high ownership, execution-heavy role, not a desk-only HR role
• Compensation may start at a modest scale initially, but ownership and growth potential are significant

This role is NOT for you if:

• You only prefer policy-making or desk HR
• You are uncomfortable with on-ground hiring and people management
• You avoid customer escalations and operational issues
• You prefer structured corporate environments

How we work

• No micromanagement
• High ownership from day one
• Fast-paced, execution-first environment
• Direct impact on building the company

Hiring process

• Application screening
• Short assignment: solve a real hiring/customer support problem
• Final discussion with founders

If you’re someone who enjoys building teams, solving people problems, managing operations, and making sure things simply work, this role is for you.

Job Type: Full-time

Pay: ₹35,000.00 – ₹50,000.00 per month

Work Location: In person