Human Resource Administrator Full Time

Silvermine Group is a leading provider of regulatory compliance services tailored for the heavy trucking and transportation sectors. Renowned for our innovative, secure, and cloud-based compliance automation platform, we are committed to helping over 100,000 customers annually file essential federal documents such as IRS Form 2290, Form 8849, and MCS-150 with accuracy, security, and timeliness. Our dedication to technological excellence, exceptional customer support, and continuous product enhancement ensures our clients’ fleets remain operational and their businesses thrive. As the most trusted name in the industry, Silvermine Group prides itself on fostering a culture of innovation, integrity, and growth.

About The Role

We are seeking a dedicated HR Admin Executive to join our dynamic team, supporting our Customer Support department during the night shift from 6 PM to 3 AM. This role serves as the primary administrative and HR contact for employees working during night hours, ensuring seamless daily operations, employee engagement, and workplace support. The ideal candidate will demonstrate excellent organizational skills, approachability, and a proactive attitude, capable of managing both HR responsibilities and administrative tasks in a fast-paced environment. This position offers an exciting opportunity to contribute to a vibrant company culture while supporting our employees’ well-being and operational efficiency.

Qualifications

The successful candidate should possess a Bachelor’s Degree in any discipline; a Master’s degree is considered an advantage. Candidates should have 4 to 6 years of relevant experience, preferably within the BPO industry, with a focus on US-based operations. Experience in handling employee relations, workplace concerns, and general administration is essential. Familiarity with travel management, facility coordination, and HR systems will be beneficial. The ability to work independently during night shifts, multitask effectively, and demonstrate proficiency in MS Office and HR tools is required. Strong communication skills, professionalism, and a solution-oriented approach are vital for success in this role.

Responsibilities

• Manage comprehensive administrative activities, including travel arrangements, transport coordination, facility oversight, vendor interactions, and operational support.
• Ensure smooth functioning of all administrative processes during the night shift to maintain business continuity.
• Coordinate with internal teams for office maintenance, seating arrangements, access control, and employee support needs.
• Serve as the primary point of contact for resolving administrative issues that arise during the night shift, ensuring prompt and effective solutions.
• Act as the dedicated HR representative for the night shift Customer Support team, addressing employee concerns, grievances, and queries professionally and efficiently.
• Build and nurture strong relationships with employees and managers to promote a positive and inclusive work environment.
• Plan, organize, and implement employee engagement initiatives, including celebrations, wellness programs, and team-building activities.
• Support initiatives aimed at boosting employee morale, recognition, and workplace culture enhancement.
• Maintain accurate HR and administrative records, trackers, and reports in compliance with company policies and standards.
• Ensure adherence to organizational policies, procedures, and workplace standards across all activities.
• Collaborate effectively with HR, Admin, Facilities, IT, and leadership teams to facilitate seamless operational workflows.

Benefits

Joining Silvermine Group offers numerous advantages designed to foster professional growth and personal well-being. Our supportive culture emphasizes teamwork, mentorship, and continuous development through comprehensive training programs and incentives for team achievement. We promote a healthy work-life balance by supporting a hybrid work model that allows flexibility and personal time management. Our compensation packages are competitive, including annual and spot bonuses, recognizing and rewarding exceptional performance. Employees contribute to innovative projects within the e-commerce and SaaS domains, gaining exposure to cutting-edge solutions. The company provides stability and growth opportunities, with a focus on internal advancement and leadership development.

Equal Opportunity

Silvermine Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We value diversity and do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our creativity, innovation, and overall success, and we are dedicated to providing equal employment opportunities to all qualified candidates.