Human Resources Operations Manager (US Staffing) Full Time

Human Resources Operations Manager (US Staffing)

ABOUT ARK:

ARK Solutions, Inc. is a leading IT staffing and consulting firm delivering top talent to our public and private sector clients. With operations in both the U.S. and India, our success is built on speed, precision, and strong relationships with the people we serve. We are committed to ensuring client satisfaction by delivering the right talent at the right time.

ROLE SUMMARY:

The HR Operations Manager plays a pivotal role in aligning people, processes, and performance across ARK’s India operations.

This position ensures smooth and disciplined execution in recruitment (for India and U.S. roles), onboarding, offboarding, and API reporting, while driving measurable outcomes and efficiency.

This role provides one clear point of accountability for HR operations in India and acts as the operational bridge between HR, Delivery, Accounting, and ARK Performance Insights, allowing the HRBP to focus on strategic policy, compliance, and U.S. benefits.

RESPONSIBILITIES:

1. Talent Acquisition (India & U.S.)

• Lead end-to-end recruitment for India internal positions and U.S. consultant roles.
• Supervise sourcing, screening, and closure timelines with clear SLAs.
• Coordinate with Delivery and Sales for hiring forecasts and workforce planning.
• Maintain recruitment dashboards and weekly hiring reports.
• Mentor and develop the India TA team to ensure consistent performance quality.

2. HR Operations & Onboarding (India)

• Oversee India onboarding, documentation, and offboarding processes.
• Supervise India onboarding/offboarding for consistency and compliance.
• Ensure documentation, audits, and processes are completed accurately and on time.
• Standardize HR forms, templates, and process flows.

3. API Oversight (Performance & Insights)

• Manage API data and reporting for HR, Delivery, and Accounting functions.
• Identify trends, performance gaps, and recommend corrective actions.
• Present monthly reports and improvement plans to leadership.

4. People Management (India)

• Supervise a team of 6–8 HR, TA & API members in India.
• Ensure proper delegation, daily review rhythms, and accountability mechanisms.
• Conduct performance reviews and skill development sessions.

5. Process Excellence & Governance

• Develop and enforce SOPs for recruitment, onboarding, and termination.
• Serve as escalation point for India HR and TA matters.
• Partner with HRBP to implement HR technology and automation enhancements.

REQUIREMENTS:

• 10–15 years’ experience in HR & recruitment management, preferably in US IT staffing.
• Proven experience managing India-based teams supporting U.S. recruitment.
• Strong analytical mindset with knowledge of JobDiva or similar ATS tools.
• Exceptional communication and team leadership abilities.
• Ability to thrive in a fast-paced, metrics-driven environment.

KEY OUTCOMES:

• Enhanced recruitment speed and quality across India and U.S. pipelines.
• Unified, consistent onboarding experience for all employees.
• Streamlined API reporting and measurable performance improvement.
• Reduced operational dependence on HRBP for day-to-day management.