IFS – Instructional Designer – Associate (FTH) Full Time

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm’s code of conduct and independence requirements.

Key Responsibilities

• Collaborate with SMEs to identify and analyse learning needs
• Assist in reviewing and organising curated content from SMEs/clients
• Support the creation of high-level design documents under guidance
• Apply Bloom’s Taxonomy to draft learning objectives and align content accordingly
• Develop storyboards with engaging learning activities and compelling course content that enhances retention and transfer for ILTs, VILTs, WBTs and micro-e learns
• Conduct self-review of documents
• Create content for emerging media technologies
• Visualise instructional graphics, the user interface and the finished product
• Apply tested instructional design theories, practice and methods
• Provide exercises and activities that enhance the learning process
• Develop supporting material/media (audio transcript, video transcript, simulations, role-plays, games, etc.)
• Assist in defining assessment criteria and creating evaluation tools
• Author WBTs using authoring tools like Storyline 360, Rise, Captivate, GoMo (optional)
• Apply responsive design knowledge across projects to drive content shaping in case of complex/robust content
• Maintain organised course folders and project documentation
• Collaborate with the development team to support project execution
• Participate in agile workflows and contribute to team efficiency under the direction of Leads

Level Of Experience

2–4 years

Education

Graduate and above (Master’s in English/Communicative English/Mass Communication or Diploma/Degree in Instructional Design preferred)

Knowledge of tools

MS Office suite, G Suite, Articulate Storyline 360 and Rise (Basic to intermediate level), Captivate, GoMo (optional), Vyond

Industry Experience

2–4 years in instructional design or instructional technology

Technical Capabilities

Must demonstrate knowledge of:

• ADDIE model
• Instructional design theories
• Bloom’s Taxonomy
• Training needs analysis
• Storyboarding
• Accessibility-compliant content creation
• Visualising basic instructional elements
• Communications and SME engagement

Key attributes

• Awareness of the latest learning industry trends
• Strong verbal and written communication skills
• Demonstrates strong willingness to learn new skills/tools and grow
• Comfortable working in a team environment and contributing to high-quality deliverables
• Adaptable and detail-oriented