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IT Help Desk Support Engineer- Immediate Joiners
Location: Bangalore, India (Onsite). Office Location- HSR Layout
Employment Type: Full-Time
Timings: Aligned to US time Zones .5:30 p.m- 2:30 a.m / 1:30 a.m- 10:30 a.m.(Rotational Shift)
Work days: Monday – Saturday (Saturday’s WFH). Flexible weekly off according to the shift
We are looking for a proactive and technically strong IT Help Desk Support Engineer with Proficient English communication skills to join our IT support team.
You should have hands-on experience in desktop support, networking, endpoint troubleshooting, IT infrastructure support, and network security. You will be responsible for supporting enterprise users, resolving hardware and network-related issues, managing Microsoft 365 and Google Workspace environments, and ensuring smooth day-to-day IT operations across both retail and corporate environments.
Key Responsibilities
- Provide remote and onsite IT support via Microsoft Teams, email, calls, and ticketing systems.
- Troubleshoot and support:
- o Laptops and desktops
- o Printers, scanners, POS machines, barcode scanners, and peripheral devices
- o iPhones, iPads, and mobile devices
- o Windows and macOS systems
- o Network connectivity and Wi-Fi-related issues
- Support and manage Microsoft 365 and Google Workspace environments.
- Handle Microsoft 365 ↔ Google Workspace migration activities.
- Troubleshoot and manage networking issues related to:
TCP/IP, DNS, DHCP, VPN, Routers and switches, Firewalls, Wi-Fi access points, Network security, and
access-related issues
- Configure and troubleshoot printers, POS devices, scanners, and network-connected hardware.
- Support Active Directory user management, password resets, device access, and endpoint troubleshooting.
- Manage support tickets and ensure SLA compliance through proper incident handling and follow-up.
- Coordinate with vendors and internal teams for hardware replacements and issue resolution.
- Maintain technical documentation, asset records, and troubleshooting SOPs.
- Provide excellent customer support and maintain professional communication with international clients.
Required Skills & Qualifications
- Bachelor’s degree or diploma in IT, Networking, Computer Science, or related field.
- Strong networking knowledge:
- TCP/IP
- DNS
- DHCP
- VPN
- Routers
- Switches
- Firewalls
- Experience with Microsoft 365 and Google Workspace administration.
- Experience in Microsoft 365 ↔ Google Workspace migrations.
- Strong troubleshooting skills for hardware, POS machines, Barcode Scanners, printers, laptops, desktops, iPhones, and iPads.
- Good understanding of Windows and macOS.
- Experience with ticketing systems and remote support tools.
- Good communication and problem-solving skills.
- Willingness to work from the office location and the specified shifts
Preferred Skills
- Experience in IT Help Desk / Infrastructure Support.
- Knowledge of Active Directory and endpoint management.
- Knowledge of firewall configuration and network security practices.
- Experience with antivirus, endpoint security, or MDM solutions.
- Familiarity with ServiceNow or similar ITSM tools.
- Experience supporting international clients.
Benefits
- Professional growth opportunities
- Hands-on exposure to enterprise IT infrastructure
- Supportive work environment
- Training and development opportunities