IT Helpdesk Analyst Full Time

We at Digitech Squad are hiring for IT Help Desk Online Support

• Role : L1 IT Help Desk Onsite Support
• Location : Madhapur, Hyderabad, Telangana
• Pay Rate : 25K per month
• Immediate joiners Required

Client Details

• Pay Roll : Digitech Squad
• Client : Aspire Systems
• End Client : Coronis Ajuba

Role Summary:Tier 1 Help Desk Analysts are the first point of contact for all IT-related incidents and service requests. They ensure timely logging, classification, and resolution of issues while maintaining high customer satisfaction.Key Responsibilities:

• Receive, log, and track calls/emails through the ticketing system.
• Perform call logging & recording and ensure accurate web logging of tickets.
• Conduct incident classification, initial investigation, and diagnosis.
• Provide initial troubleshooting and support based on a defined knowledge base and SOPs.
• Escalate incidents to Onsite Support or relevant teams when required.
• Ensure proper incident closure, confirming resolution with users.
• Conduct basic trend analysis to identify recurring issues.
• Manage Service Request Catalogue items, including password resets, access requests, and standard configurations.
• Maintain excellent communication and follow-up with end-users.

Skills & Qualifications:

• Diploma/Graduate in IT or related field.
• 2 -5 years of experience
• Strong communication and customer service skills.
• Understanding Windows/Mac OS, MS Office, and common IT applications.
• Ability to follow procedures and document accurately.

If anyone is interested, then please share your resume at [email protected]

Pay: ₹21,000.00 – ₹25,000.00 per month

Work Location: In person