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Full job description
Job Description
As an IT Helpdesk Engineer specializing in endpoint support, you will play a crucial role in ensuring the smooth operation of the organization’s IT infrastructure. Your primary responsibility will be to provide technical assistance and support to end-users, resolving issues related to endpoint devices such as desktops, laptops, printers, scanners, and mobile devices. This role requires a strong technical background, excellent communication skills, and the ability to work efficiently in a fast-paced environment.
Department
IT INFRASTRUCTURE
Open Positions
1
Skills Required
(Windows, macOS, Linux
Role
Helpdesk Support
- Provide L1/L2 support for end-user issues via ticketing system, phone, and walk-in.
- Troubleshoot desktop/laptop issues related to Windows OS (11), MS Office, Outlook, and basic network connectivity.
- Diagnose and resolve hardware issues involving desktops, laptops, printers, scanners, and peripherals.
- Perform installations, configurations, and upgrades of OS and standard software.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
Production Support
- Provide IT support to production line systems such as Manufacturing PCs, PLC-connected systems, barcode printers and scanners.
- Troubleshoot network connectivity issues in shop-floor environments (LAN, switches, patch panels).
- Coordinate with vendors/OEMs for unresolved or critical production issues.
- Ensure minimal downtime and adhere to production SLAs.
Incident Management
- Handle incidents and service requests via ITSM tools (ServiceNow, In-house tool etc.).
- Perform root cause analysis for recurring issues and suggest preventive measures.
- Follow ITIL processes and ensure documentation, relevant KB is followed for all support activities.
Technical Skills Required
- Windows 11 troubleshooting.
- Basic networking knowledge (TCP/IP, DNS, DHCP, VLAN).
- Active Directory & Group Policy.
- Microsoft 365 support.
- Understanding of production/industrial IT environment.
Location
Greater Noida, Uttar Pradesh, India
Education/Qualification
Graduate
Years Of Exp
3 to 5 years
Salary
500000 to 600000
Posted On
02-Apr-2026
