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Technology & IT

IT Operations Analyst I Full Time


 

  • Responsible for Operational Stability Sabre Applications
  • Provides requirements/monitors System Performance and Capacity Monitoring
  • Leads Incident Management and is responsible for driving incidents to resolution.
  • Responsible for Production Readiness/Production & for Operational Documentation
  • Advising and collaborating with our architecture and product development team on technical hardware and software issues.
  • Manages outage and emergency situations with datacenter and application staff
  • Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA’s
  • Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
  • Coordinating infrastructure maintenance and upgrades with our Application teams
  • Maintain platform and applications documentation and document Runbooks
  • Work on automation of operational procedures and workflows with prior scripting experience
  • Develop instrumentation for aiding monitoring and to action alerts received in OCC.
  • Work with operational team(s) and systems owners in identifying opportunities of automation.
  • Work in shifts with 24/7 support environment
  • Respect and apply the Sabre ITIL processes & Respect of Service Levels

EXPERIENCE:  

Minimum 2-3 years related experience in Command Center or NOC environments

  • Understanding of Operations and Platform Support in Dev Ops
  • Knowledge in IT Service Management and ServiceNow
  • Strong background in working in a critical production support 24×7 environment.
  • Strong background in technical support and L1 support.
  • Excellent written and verbal communication skills

 

Nice To Have

  • Experience with supporting platforms in SAAS environments
  • Experience with Cloud hosted applications such as AWS, Google, Azure
  • Experience with Windows, Linux, RedHat trouble shooting
  • Experience in working with technical teams and OEM vendors for support

 

EDUCATION: Bachelor’s degree or equivalent and 2-3 years of similar work experience.

Job Overview

  • ID: 6113
  • Date Posted:
  • Job Title: IT Operations Analyst I
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