IT Operations Senior Analyst Full Time

This role is focused on ensuring the smooth, reliable, and high-quality delivery of IT infrastructure services in a fast-paced enterprise environment. You will lead operational support activities with a strong emphasis on incident management, service continuity, and SLA adherence while maintaining an excellent end-user experience. The position requires close coordination with cross-functional teams to resolve technical issues efficiently and minimize business disruption. You will also support leadership users by providing hands-on troubleshooting for devices, connectivity, and enterprise tools. In addition, you will play a key role in monitoring service performance, identifying improvement opportunities, and driving operational excellence. The environment is dynamic and shift-based, requiring strong prioritization skills and adaptability. This is an opportunity to combine technical expertise and leadership capabilities within a global IT operations framework.

Accountabilities

• Lead the delivery of IT infrastructure services while ensuring compliance with SLAs and high standards of customer experience.
• Manage incident, problem, and outage resolution activities, including investigation, escalation, and service restoration.
• Provide direct technical support to leadership users for devices, network connectivity, smartphones, tablets, and peripheral systems.
• Collaborate with cross-functional teams and external vendors to ensure timely resolution of infrastructure and application issues.
• Ensure adherence to IT policies, procedures, security standards, and operational guidelines.
• Monitor systems and proactively identify opportunities to improve IT processes, tools, and service efficiency.
• Conduct training and provide guidance on new technologies, tools, and IT best practices.
• Support 24/7 shift operations and ensure consistent service delivery across multiple time zones.

Requirements

• 6+ years of experience in Microsoft Windows and cloud infrastructure management.
• At least 2 years of experience in team leadership or shift lead roles within IT operations.
• Strong knowledge of IT operations, service management, and ITIL processes.
• Hands-on experience with incident, problem, and change management frameworks.
• Proficiency in Microsoft Windows environments, Microsoft 365, and cloud platforms.
• Good understanding of networking, hardware, software, and enterprise IT infrastructure.
• Strong troubleshooting skills with the ability to resolve complex technical issues efficiently.
• Experience supporting executive or leadership-level users in a corporate environment.
• Familiarity with IT security best practices and data privacy standards.
• Strong communication, coordination, and stakeholder management skills.
• Ability to work in a fast-paced, shift-based operational environment.
• Relevant certifications such as CompTIA A+, MCP, CCNA, or cloud certifications are a plus.

Benefits

• Competitive compensation aligned with senior IT operations roles
• Opportunity to work in a global enterprise IT environment
• Exposure to advanced infrastructure, cloud, and Microsoft technologies
• Leadership responsibility within shift-based operations
• Career development opportunities in IT service management and infrastructure
• Structured learning environment with exposure to ITIL-based practices
• Opportunity to work closely with leadership stakeholders and enterprise users
• Inclusive and collaborative workplace culture

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.