IT Operations Specialist (IT Asset Management) Full Time

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This “for doctors, by doctors” philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When You Join ModMed, You’re Joining An Award-winning Team Recognized For Innovation And Employee Satisfaction. From Our Global Headquarters In Boca Raton Florida, And Extensive Employee Base In Hyderabad India, We Are a Team Of 4,500+ Passionate Problem-solvers On a Mission To Increase Medical Practice Success And Improve Patient Outcomes

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary

As a key member of our central IT Operations team, the IT Operations Specialist is the engine that drives a seamless, “white-glove” technology experience for our employees. From the moment a new hire signs their offer letter to the day an employee upgrades their hardware, you ensure they have the tools they need to succeed.

This role is foundational to supporting ModMed’s continued growth. You will own the full IT asset lifecycle from procurement and provisioning to record-keeping and hardware refreshes while simultaneously managing user account setups across our enterprise systems. We are looking for an execution-focused professional who thrives in a high-volume, fast-paced environment and possesses the critical thinking required to troubleshoot complex access and device issues.

Key Duties & Responsibilities

IT Asset & Hardware Lifecycle Management

• Provisioning & Deployment: Configure, provision, and deploy laptops and IT peripherals for all new joiners and existing employees. Manage critical deadlines, specifically ensuring equipment is ready prior to scheduled IT orientation programs.
• Asset Tracking & Procurement: Meticulously manage the complete IT asset lifecycle. Maintain highly accurate inventory records using internal IT tools, ensuring all procurements, deployments, and returns are properly documented.
• Hardware Refreshes & Resales: Actively lead and participate in enterprise hardware refresh cycles, equipment recycling, and secure decommissioning initiatives.
• Vendor Management: Interact regularly with external vendors for procurement, support, and warranty claims.

Account Provisioning & Systems Access

• Enterprise Setup: Own the timely provisioning and de-provisioning of user accounts across almost all ModMed enterprise systems.
• High-Volume Execution: Perform repetitive, detail-oriented account setups while strictly adhering to internal Service Level Agreements (SLAs) and quality standards.

Onboarding, Support & Troubleshooting

• White-Glove Orientation: Actively participate in and lead weekly IT onboarding and orientation sessions, guiding new employees through our systems, tools, and best practices.
• Ticket Resolution: Triage, troubleshoot, and resolve internal IT tickets related to accounts, access, and devices using strong critical thinking to analyze root causes.
• User Experience: Deliver a high standard of customer-centric support, focusing on responsiveness, empathy, and seamless issue resolution for the global workforce.

Scope, Impact & Team Dynamics

• Cross-Functional Collaboration: Work closely with the core IT Ops team, as well as IT Support, System Admins, HR, and Security.
• Business Savvy: Operate with a mindset of resource optimization. Understand the financial impact of hardware and software decisions, making cost-effective choices that benefit the organization without compromising quality.
• Continuous Improvement: Proactively stay up-to-date on emerging IT systems, tools, and best practices, continuously looking for ways to enhance operational efficiency.

Minimum Requirements (Must-Haves)

• Experience: 4+ years of hands-on experience in IT Operations, Helpdesk, or IT Asset Management within a corporate environment.
• Technical Acumen: Proven experience provisioning hardware (macOS and Windows) and managing user identities across multiple enterprise SaaS platforms.
• Attention to Detail: Impeccable accuracy when handling large volumes of data, inventory records, and user access rights.
• Communication & Adaptability: Strong ability to ask questions, provide clear updates, and adapt quickly to shifting priorities in a hyper-growth environment.

Preferred Qualifications (Good-to-Haves)

• Certifications: CompTIA A+, ITIL Foundation, or equivalent vendor certifications (Apple, Microsoft).
• Tool Proficiency: Experience with enterprise ticketing and ITSM systems (e.g., Zendesk, Jira Service Management) and Mobile Device Management (MDM) tools (e.g., Jamf, Intune).
• Project Experience: Previous involvement in company-wide hardware rollouts or office expansion projects.

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• Allowances: Annual wellness allowance to support your well-being and productivity,
• Earned, casual, and sick leaves to maintain a healthy work-life balance,
• Bereavement leave for difficult times and extended medical leave options,
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels.

We Do Not

• Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process;
• Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or
• Conduct hiring via informal messaging apps or personal email IDs.

All official communication is made only through verified channels, our website, and recognised recruitment platforms.

We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com .

ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.