IT Suppor Specialisr (H/F) Full Time

Location: United States

Employment Type: Full-Time

Job Summary

We are seeking a skilled and customer-focused IT Support Specialist (H/F) to provide technical support and assistance to end users. The successful candidate will troubleshoot hardware, software, network, and system issues while ensuring a high level of customer satisfaction. This role is responsible for maintaining IT systems, resolving technical problems, and supporting day-to-day technology operations.

Key Responsibilities

• Provide technical support to employees via phone, email, chat, and ticketing systems.
• Diagnose and resolve hardware, software, network, and system-related issues.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
• Manage user accounts, permissions, and access using Active Directory and other identity management tools.
• Support Microsoft 365, email systems, collaboration tools, and business applications.
• Monitor and respond to support tickets in accordance with service level agreements (SLAs).
• Document incidents, resolutions, and technical procedures.
• Escalate complex issues to senior IT staff or specialized teams when necessary.
• Assist with IT asset management, software deployments, and system upgrades.
• Maintain security best practices and support cybersecurity initiatives.

Required Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 1–3 years of experience in IT Support, Help Desk, Technical Support, or a related role.
• Knowledge of Windows operating systems, Microsoft 365, Active Directory, and common business applications.
• Familiarity with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.

Preferred Qualifications

• Experience supporting remote and hybrid work environments.
• Knowledge of Microsoft Azure, Intune, and endpoint management tools.
• Familiarity with cybersecurity best practices.
• Experience with hardware deployment and system administration.
• CompTIA A+, Network+, Microsoft, or related certifications